Shopify Operations Specialist

Operations

Shopify Operations Specialist

Metro Manila, Philippines

Employment Type:

Full-Time

Schedule:

Monday - Friday, 9am-6pm MYT (with periodic 1–2 week in‑person sprints when the core team is around or as needed)

We’re building the next iHerb for pets: a trusted, tech-forward destination for pet wellness with a seamless Shopify-powered experience and an emerging online veterinary pharmacy. We also have a sister veterinary clinic in Hong Kong and are committed to delivering O2O (online-to-offline) experiences that bridge digital shopping and real-world pet care.

As our Shopify Operations Specialist, you’ll own everything on and around Shopify that moves the needle: storefront, themes, apps, data, analytics, CX automations, lifecycle marketing, and O2O with our HK sister clinic. This role is focused on Shopify and everything directly tied to it that drives our vision and growth.

• Storefront & Themes: Own Liquid/theme development, Online Store 2.0 sections, performance optimization, accessibility, and CRO/UX.
• Apps & Integrations: Evaluate, implement, and maintain Shopify apps (subscriptions, reviews, search, bundling, loyalty). Manage custom/private apps and webhooks.
• Checkout & Payments audit: Configure checkout extensibility, payment gateways, subscriptions, taxes, and fraud tools; ensure a smooth, compliant flow.
• Catalog & Merchandising: Structure product data, variants, metafields, and collections; build rules for bundles, replenishment, and pharmacy SKUs.
• Pharmacy Workflow: Define Rx validation prompts, compliance flows, and integrations required for an online pet pharmacy.
• Lifecycle on Shopify Stack: Set up Klaviyo (or similar) flows, templates, and segments; run email newsletters/EDMs anchored to Shopify events.
• Messaging: Configure Whats App broadcasts and segmentation tied to Shopify customer and order data.
• Tech-related CS: Triage and resolve Shopify-related store/app issues, order glitches, and basic integrations; improve help content and macros.
• Drive O2O via Shopify: Design and ship online-to-offline experiences with our HK sister clinic, including:
• Appointment booking handoffs from Shopify to clinic systems
• In-clinic/locker pickup and "buy online, pick up in clinic"
• Membership/loyalty that rewards both clinic visits and online purchases
• Prescription refills and reminders linking clinic care to online fulfillment
• Geo-targeted promos, in-clinic QR flows that deep-link to Shopify, and cross-border offers (HK PH)
• Measurement: attribute clinic conversions back to Shopify campaigns and flows
• Data & Experimentation: Implement GA4/Shopify events, dashboards, and A/B tests; translate insights into prioritized changes.
• Collaborate: Work closely with the founder and core team, the veterinary team, and partners as needed to deliver initiatives end-to-end.
• AI-assisted Ops: Use AI for support macros, chatbots, recommendations, merchandising, content, and QA checks.

• Deep Shopify expertise: 3–6+ years building and operating Shopify/Shopify Plus (Liquid, JSON templates, metafields, theme app extensions).
• Front-end capability:
  Proficient in HTML/CSS/JS to implement features and performance fixes.
• Customer-first mindset:
  You obsess over UX, speed, and post-purchase experience.
• Proactive & detail-oriented:
  You anticipate issues, propose pragmatic solutions, and ship fast.
• Lifecycle & messaging tools:
  Hands-on with Klaviyo (or similar) and Whats App Business/API.
• Basic CS competency:
  Comfortable handling Shopify-related support and tooling.
• Nice to have: E-pharma/regulated commerce experience; headless Shopify basics; SEO; GA4;
  Tag Manager; experience building O2O flows or integrating with clinic/appointment systems.

• Fully remote, with periodic 1–2 week in‑person sprints when the core team is around or as needed.
• Travel to Hong Kong when needed.
• Startup hours when mission-critical—balanced by flexibility and trust.

• Founding scope – Be part of the ground floor. Shape our Shopify platform, processes, and standards from day one.
• Mission with impact – Drive better pet wellness across the region through smart tech and outstanding customer experience.
• Room to grow – Help us grow our HK Shopify channel and expand and iterate into the UK market.
• Be part of our Founding Team in Metro Manila.