Senior Manager, Pharmacy Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Summary

The Senior Manager, Pharmacy Operations provides strategic leadership and site-level alignment for back-end mail-order pharmacy operations. This role is responsible for driving operational excellence, financial performance, compliance, talent development, and cross-functional collaboration while supporting the successful execution of enterprise initiatives and business objectives.

A Brief Overview
Manages day-to-day operations of pharmacy support staff by providing strategic leadership and oversight for pharmacy support operations. Develops and implements operational strategies, establishes performance metrics, and drives process improvements to contribute to strategic decision-making regarding pharmacy support initiatives and goals. Collaborates with stakeholders, such as pharmacists and healthcare providers, to ensure effective communication, efficient workflow coordination, and adherence to quality and safety standards.

Fosters a supportive and productive work environment and facilitates professional development opportunities for the team.

What you will do

• Provide strategic leadership and oversight of all site operations to ensure safe, compliant, and efficient workflows while achieving service, quality, productivity, and customer commitments.
• Develop and implement operational strategies, policies, and procedures that drive operational excellence, continuous improvement, and optimal resource utilization.
• Maintain accountability for site financial performance, including budget development, forecasting, expense management, productivity, and achievement of business objectives.
• Lead pharmacy quality, compliance, and patient safety programs by ensuring adherence to all state and federal regulations, accreditation standards, controlled substance requirements, and patient privacy standards.
• Oversee medication safety initiatives, including programs designed to prevent medication errors and promote safe dispensing and distribution practices.
• Direct pharmacy inventory management, including medication procurement, storage, distribution, inventory control, and shrink reduction strategies to ensure medication availability while minimizing waste.
• Conduct audits, operational assessments, and risk evaluations to identify improvement opportunities, ensure compliance, and implement corrective actions when needed.
• Lead the execution of strategic initiatives, automation projects, new business opportunities, and enterprise programs while ensuring alignment with organizational goals.
• Build and maintain strong cross-functional partnerships across Operations, Clinical Services, Quality, Supply Chain, Technology, Human Resources, and other key business partners.
• Prepare and deliver executive-level reports, presentations, and business reviews that highlight operational performance, key trends, risks, and opportunities.
• Interview, hire, coach, and develop leaders and colleagues while fostering a culture of accountability, engagement, inclusion, innovation, and continuous improvement.
• Oversee training and development programs to ensure all colleagues remain qualified, knowledgeable, and compliant with applicable regulations, procedures, and role requirements.
• Champion employee engagement and leadership development through routine supervisor and manager cadences, focus groups, site…