Global Key Account Manager

on:
Mount Prospect, IL

Subsidiary:
Rohlig USA

Country:
United States

Start: ASAP

Shaping the Future of Logistics
- Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We're seeking a dynamic Global Key Account Manager to join our growing team. In this role, you'll manage and expand existing global accounts while actively hunting for new strategic customers.

What you will do:

* Sales Management

* 80% Travel Required.

* Develop sales strategy for Röhlig's product portfolio in order to secure, manage and retain new global key account business

* Build and implement annual Strategy-to-action account plan to satisfy customer's needs and create demand for new offers

* Identify and manage pipeline for potential global Platinum and Gold accounts in the regions to meet the targeted growth;
Grows sales activities and achieves quotas by driving the sales process start-to-end

* Maximizes opportunities by participating in the customer planning process, leading virtual account teams in building strategies that deliver balanced growth and customer satisfaction.

* Perform own sales activities on Gold & Platinum accounts according to global standards and meet own individual sales budget (Generate leads Perform sales calls / meetings, perform pre-sales activities, Close the sale, Record outcome of sales process).

* Utilize sales & CRM tools for all pipeline and potential opportunities.

* Ensure that new Key account activities are aligned with global and regional sales strategy

* Ensure compliance with the relevant regulations and standards within the sales department

* Leading the regional tender processes for Global Key Accounts and ensuring a high quality and successful completion and hit ratio in order to win new business opportunities.

* Assist and/or manage the successful completion of complex Global RFQ's, RFI's and RFP's from start to finish

* Engage with global pricing teams to develop pricing models on tender projects, coordination of customer pricing templates/sheets.

* Pro-active analysis of the regional business development from a sales perspective with a yearly book of business review for ensuring profitable customers.

* Ensure alignment of CRM compliance and sales processes with global standards.

* Customer Relationship

* Deliver customer satisfaction through timely resolution of customer quality issues and by delivering an exceptional experience

* Manage Global Key Accounts (Manage customer relationships, manage customer master data and contracts) and assign Existing KAM on each of the accounts

* Involvement with the USA countries for sales budget & forecast, supporting on sales management and guidance to local sales activities.

* Develop and manage local marketing initiatives and sales campaigns in line with the regional marketing plan to support brand awareness and local sales.

* Capability to provide customized solutions that can fit the high demands of customers dealing with JIT (Just-In-Time) supply chains

* Quarterly customer visits, to include international visits as needed, for intensifying strategic dialogue and…