Global Key Account Manager

Global Key Account Manager

Shaping the Future of Logistics
- Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We are seeking a dynamic Global Key Account Manager to generate new business while strengthening and expanding existing customer relationships within our growing team.

Sales Management

• 80% Travel Required
• Develop sales strategy for Röhlig's product portfolio in order to secure, manage and retain new global key account business
• Build and implement annual Strategy-to-action account plan to satisfy customer's needs and create demand for new offers
• Identify and manage pipeline for potential global Platinum and Gold accounts in the regions to meet the targeted growth;
  Grows sales activities and achieves quotas by driving the sales process start-to-end
• Maximizes opportunities by participating in the customer planning process, leading virtual account teams in building strategies that deliver balanced growth and customer satisfaction
• Perform own sales activities on Gold & Platinum accounts according to global standards and meet own individual sales budget (Generate leads Perform sales calls / meetings, perform pre-sales activities, Close the sale, Record outcome of sales process)
• Utilize sales & CRM tools for all pipeline and potential opportunities
• Ensure that new Key account activities are aligned with global and regional sales strategy
• Ensure compliance with the relevant regulations and standards within the sales department
• Leading the regional tender processes for Global Key Accounts and ensuring a high quality and successful completion and hit ratio in order to win new business opportunities.
• Assist and/or manage the successful completion of complex Global RFQ's, RFI's and RFP's from start to finish
• Engage with global pricing teams to develop pricing models on tender projects, coordination of customer pricing templates/sheets.
• Pro-active analysis of the regional business development from a sales perspective with a yearly book of business review for ensuring profitable customers.
• Ensure alignment of CRM compliance and sales processes with global standards.

Customer Relationship

• Deliver customer satisfaction through timely resolution of customer quality issues and by delivering an exceptional experience
• Manage Global Key Accounts (Manage customer relationships, manage customer master data and contracts) and assign Existing KAM on each of the accounts
• Involvement with the USA countries for sales budget & forecast, supporting on sales management and guidance to local sales activities.
• Develop and manage local marketing initiatives and sales campaigns in line with the regional marketing plan to support brand awareness and local sales.
• Capability to provide customized solutions that can fit the high demands of customers dealing with JIT (Just-In-Time) supply chains
• Quarterly customer visits, to include international visits as needed, for intensifying strategic dialogue and commitment.

General Management

• Oversee all product services provided by agents and vendors within the Global Key Account network.
• Serve as the primary point of contact for both new and existing vendors; maintain governance and ensure service quality.
• Coordinate with internal and external partners to deliver seamless operational performance.
• Negotiate customer rates while ensuring profitable outcomes for the company.
• Strengthen relationship stability by expanding product offerings and building multi-level stakeholder relationships between GKAM and Röhlig USA.
• Manage all account activities and engage cross-functional teams as needed.
• Implement global standards for customer management across…