Logistics Specialist

Gold + Oak, a retail brand within the Nicholas Family of Companies, is seeking a Logistics Specialist to support inventory accuracy and operational efficiency across all sales channels. This role is responsible for maintaining accurate inventory records, ensuring effective warehouse organization, and managing inventory within Shopify. The Logistics Specialist will serve as the primary owner of inventory accuracy within Shopify, ensuring inventory levels are accurate and orders are fulfilled efficiently.

This position works closely with warehouse operations, purchasing, finance, and e-commerce teams to maintain reliable inventory data and operational reporting. The ideal candidate is highly analytical, detail-oriented, and process-driven, with the ability to manage large volumes of inventory data while identifying opportunities to improve workflows, strengthen inventory controls, and enhance overall operational efficiency. It is an Illinois-based position with occasional travel to Wisconsin.

• Own inventory accuracy across Shopify, products, and all warehouse locations.
• Conduct daily, weekly, and monthly inventory reconciliations between physical inventory and Shopify records.
• Investigate inventory discrepancies, identify root causes, and implement corrective actions.
• Manage and monitor inventory transfers, returns, exchanges, damaged goods, and shrinkage.
• Ensure accurate and standardized SKU, barcode, product, and inventory data.
• Serve as the Shopify system administrator for warehouse inventory operations.
• Maintain inventory organization within Shopify and ensure products are correctly assigned to warehouse and fulfillment locations.
• Monitor inventory availability to minimize stockouts, backorders, and overselling.
• Partner with warehouse teams to improve receiving, picking, packing, shipping, and inventory accuracy.
• Maintain Shopify inventory settings, configurations, workflows, and procedures.
• Ensure accurate synchronization of inventory across Shopify and connected marketplaces and systems.
• Troubleshoot inventory synchronization and system issues and coordinate with internal teams and external vendors to resolve them.
• Support seasonal demand, promotions, and marketing campaigns by validating inventory setup, availability, and warehouse readiness.
• Develop and maintain inventory dashboards, reports, and key performance indicators to support operational decision-making.
• Analyze inventory trends, stock movement, turnover, aging, availability, and other performance metrics to identify opportunities and risks.
• Provide recommendations to improve inventory efficiency, accuracy, and availability while reducing carrying costs and shrinkage.
• Identify opportunities to automate inventory and warehouse processes within Shopify and integrated systems.
• Support the implementation of new inventory tools, warehouse technologies, and process improvements.
• Develop and maintain inventory procedures and documentation to ensure consistency and compliance.
• Train and support warehouse staff on inventory best practices, processes, and Shopify inventory procedures.

• 3-5 years of experience in retail operations, inventory management, and administration of inventory software platforms.
• Hands-on experience administering inventory within Shopify.
• Proven experience reconciling inventory discrepancies and maintaining high levels of inventory accuracy and data integrity.
• Advanced Microsoft Excel skills, including the ability to analyze and interpret inventory and operational data.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Exceptional attention to detail, organization, and planning skills.
• Excellent communication and cross-functional collaboration skills.
• Demonstrated ability to identify process improvement opportunities and implement effective solutions.
• Experience supporting warehouse operations and inventory control processes.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Customer-focused mindset with a commitment to operational accuracy and service excellence.