Operations Associate - Washington D.C.

The Role

We’re looking for a detail-oriented Field Operations Associate to join our Washington D.C. team. In this hands-on role, you'll be the heartbeat of our operations—prepping properties, solving in-field issues, and ensuring our apartments are always guest-ready.

From conducting move-in inspections to troubleshooting WiFi or assembling furniture, you’ll be instrumental in maintaining Blueground’s high standards and delivering a seamless experience for every guest.

• Unit Preparation & Upkeep:
  Work closely with Operations Managers to get apartments fully furnished, stocked, and ready for move-in—handling everything from small fixes to last-minute prep.
• On-the-Ground Support:
  Serve as Blueground’s boots on the ground, resolving issues such as guest lockouts, cosmetic repairs, and WiFi or tech troubleshooting quickly and effectively.
• Inspections & Quality Checks:
  Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure every home meets our quality standards.
• Walkthroughs & Quality Assurance:
  Conduct detailed property walkthroughs to ensure furnishing, décor, and presentation are on-brand and flawless.
• Ad Hoc Projects:
  Support various local ops initiatives, such as key inventory management, organizing storage units, and capturing check-in videos for guest use.
• Team Coordination:
  Act as the on-the-ground liaison between the field, operations leadership, and the Customer Experience team—keeping communication tight and response time fast.
• Problem-solver with the ability to stay calm, flexible, and efficient in a fast-paced environment.

• Comfortable performing basic handyman tasks (e.g., furniture assembly, minor repairs, lockbox installation, etc.).
• Strong organizational skills with attention to detail.
• Ability to lift and move items over 30 lbs regularly.
• Tech-savvy and confident with tools like Slack, G Suite, and mobile task apps.
• Positive, upbeat, and team-oriented personality.

• Availability to work SAT/SUN/MON
• Valid driver’s license
• Ability to drive a company van-sized vehicle
• Access to a reliable vehicle (DC/SEA/LA/SF/SAN) with mileage reimbursement

• Competitive salary and annual performance bonus ($50,000 - $55,000 and up to 15% annual performance bonus)
• Device stipend
• Flexible PTO
• Cigna Healthcare (Medical, Dental, Vision)
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!