Commercial Service Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Mtn Home, , US

Reports to:

Store Manager (or similar position)

FLSA Status:
Non-Exempt

Job Type: Full-Time

The Commercial Service Technician is responsible for providing tire-related services both in-store and at customer locations. This includes mounting, dismounting, balancing, repairs, and roadside assistance for commercial and light-duty vehicles. This role plays a key part in maintaining customer satisfaction through excellent service, technical accuracy, and adherence to safety standards.

• Deliver top-tier service to customers through timely follow-ups, issue resolution, and proactive communication.
• Perform all tire-related services (mounting, dismounting, fleet checks, pressure adjustments, and repairs) on-site or at customer locations.
• Respond to after-hours and on-call roadside service requests as scheduled.
• Conduct daily vehicle inspections, operate company vehicles, and maintain compliance with DOT and ELD requirements.
• Operate tools and equipment such as impact guns, air compressors, hub-cap hammers, and boom trucks safely and effectively.
• Look up fluid volumes for tire size.
• Accurately complete work orders, service tickets, and invoices, while verifying customer credit and making necessary billing adjustments.
• Assist in inventory management by using company software systems (e.g., Toolbox, Basys) including scanning, transferring, and returning items.
• Initiate purchase orders for parts, assist with updating information on the computer, and maintain records/files for follow-up.
• Document fleet inspections, case write-ups, barcode scanning, and all account-required images or forms.
• Explain barcode checking and screen use to customers.
• Maintain vehicle appearance, safety materials, and fuel receipts for company processing.
• Ensure lug nuts are tightened to proper torque specifications.
• Match tire sets correctly, ensuring proper placement and wear alignment.
• Other duties as assigned.

• Strong mechanical aptitude and attention to detail
• Effective verbal and written communication skills
• Basic computer and software skills
• Excellent customer service and interpersonal skills

• Valid driver’s license with insurable driving record
• Minimum age requirement: 18 years.
• DOT Driver Qualification file (q-file) and Medical Certification
• TIA Certification
• High School Diploma or GED (preferred)

• Comprehensive benefits package including health, dental, vision, ESOP and retirement plans.
• Paid time off (PTO) and paid holidays

• Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces
• Frequent lifting/carrying: up to 50 lbs; occasional lifting over 100 lbs
• Frequent use of hands and fingers for grasping and dexterity
• Constant visual, auditory, and verbal communication required
• Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions
• Occasional work in extreme heat/cold or wet/humid environments
• Occasional shift work and extended days may be required
• Occasional hazards due to mechanical equipment, moving objects, and roadside work

• Company service vehicles and boom trucks
• Tire machines, compressors, air tools and hand tools
• Company-provided software and system for work orders and inventory
• Required to use protective gear (PPE)

Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.