Resident Service Engineer - Pleasantville, TN

Resident Service Engineer – Pleasantville, TN

Mon – Thu 7:00 am – 5:30 pm

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start‑up testing and deliver customer training on product capabilities, features and general maintenance of the product.

They will build and maintain a strong, trust‑based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues quickly and effectively using technical drawings and documentation
• Work cross‑functionally with R&D, Software and Quality Engineering teams
• Perform routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPIs) to identify machine performance issues and solve problems
• Continuously learn the customer’s operational processes, packaging designs and technical specifications
• Install Packsize solutions and train others to use and maintain them
• Perform basic clerical and administrative duties—reading emails, preparing expense reports, making travel arrangements, writing technical reports, etc.
• Communicate information and ideas clearly with Packsize and customer personnel
• Adhere to all Packsize and customer safety requirements, including protocols for moving parts and electricity
• Demonstrate excellent work ethic and time‑management skills

Clear jams, load Z-fold, change labels, replace bander paper, and add glue to the machine.

• Customer service focus
• Knowledge of Windows platforms
• Proficiency with hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience helpful but not required
• Associate’s Degree, Vocational Training, or equivalent experience
• Bachelor’s Degree in a related field preferred

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Move in different positions to accomplish tasks in tight and confined spaces
• Travel through work sites and from one work site to another
• Stand for prolonged periods
• Work in a noisy environment at various temperatures
• Move objects weighing up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, and steps
• Bend, stretch, push, pull, carry, and reach as required

• All work is performed at customer’s facilities
• Available on‑call
• Overnight travel may be required for initial and periodic training
• Ability to travel by vehicle or airplane domestically

$33–$36 USD per hour is the salary range for this role. Packsize considers several factors when determining compensation, including responsibilities, prior experience, education/training, and skills. We offer a comprehensive benefits package: medical, dental, and vision coverage; a 401(k) retirement plan; paid time off;
Health Savings and Flexible Spending Accounts; life and disability insurance; critical illness, hospital indemnity, accident, and legal/ protection; and an Employee Assistance Program (EAP).

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.