Resident Service Engineer - Pleasantville, TN

Resident Service Engineer – Pleasantville, TN

Mon–Thu 7am–5:30pm

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start‑up testing and deliver customer training on product capabilities, features and general maintenance of the product.

They will build and maintain a strong, trust‑based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

• Schedule tasks at a customer’s job sites
• Troubleshoot issues, quickly and effectively, using technical drawings and documentation
• Work cross‑functionally with R&D, Software and Quality Engineering teams
• Perform routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPIs) to identify new or ongoing machine performance issues resulting in problem‑solving and machine maintenance
• Engage in continuous learning, including the customer’s operational processes, packaging designs, and technical specifications
• Install Packsize solutions and train others to use and maintain them
• Perform basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, and writing detailed technical reports
• Communicate information and ideas with Packsize and customer personnel so they understand, providing accurate information as needed
• Adhere to all Packsize and customer safety requirements and protocols related to exposed moving parts and electricity
• Maintain excellent work ethic and time management skills

• Clear jams, load Z‑fold, change labels, change bander paper and add glue to the machine

• Customer service focus
• Knowledge of Windows platforms
• Effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience (helpful, not required)
• Associate’s Degree, vocational training, or equivalent experience
• Bachelor’s Degree in a related area preferred

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
• Convey yourself great distances within and around various work sites and from one work site to another
• Remain in a stationary position, often standing for prolonged periods
• Work in a noisy environment at various temperatures
• Move objects weighing up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps, stools, and the like
• Perform tasks that require bending, stretching, pushing, pulling, carrying, and reaching

• All work is performed at customer’s facilities
• Available on‑call; overnight travel may be required for initial and periodic training
• Travel by vehicle or airplane domestically

The salary range for this role is $33–$36 USD per hour; compensation is determined by factors such as the role, responsibilities, prior experience, education, and special skills. We welcome applicants who may not meet every requirement to apply anyway.

Packsize is committed to supporting the health, well‑being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k)…