Lead Battery Technician - On-Site

Lead Battery & Charger Technician

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk.

With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more.

The Lead Battery & Charger Technician will perform repairs and PMs on assigned fleet, operation to 95% efficiency, maintain files in a neat and organized process, as well as PM information. This position will also schedule the Technician's work to best support the customer, maintain work flowing to keep the techs busy, keep Techs motivated, assist in discipline of technicians with guidance of TSM and HR, as well as assist in hiring of new technicians with guidance of TSM and HR.

Must represent NMS in a professional way at all times, manage all overtime and keep to a minimum.

This position will keep Account Manager up to date on Overtime, schedule Drug test when needed, and perform other related duties as required.

Key

Job Responsibilities:

• Perform routine preventative maintenance.
• Troubleshoot battery and charger systems.
• Perform repairs at customer locations and Concentric shops.
• Respond to client needs in a timely manner, while applying great customer service behaviors.
• Complete all work order and customer facing documentation while adhering to Concentric SOP expectations.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned by supervisor.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
• Exercises high degree of time management skill, resulting in greater than 90% time billable to customers.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

Requirements:

• High School or GED Diploma required. Open to consider an automotive or trade school graduate.
• Working knowledge of basic AC and DC electrical/electronic theory.
• Strong communication, problem solving, and analytical skills.
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Ability to adapt to a fast-changing environment.
• Willingness to work occasional overtime.
• Must be able to pass a background check and drug screen.
• Must have a valid driver's license
• Experience in material handling environment is preferred, but not required.
• Ability to travel within assigned territory, if needed.

Concentric Technicians may need to travel out of state to perform work. The Department of Transportation (Use the "Apply for this Job" box below). several requirements for drivers of commercial motor vehicles weighing less than 26,001 pounds who are driving across state lines, including:

• Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
• Drivers must have a valid driver's license at all times.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per…