Manager of Controls HVAC

Overview

Manager of Controls | Carrier Enterprise

Carrier Enterprise (CE) currently has an exciting opportunity for a Manager of Controls Manager to join our team in the Southeast region.

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business-to-business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets.

CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, time saving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs.

The Manager of Controls will assist and train commercial contractors with Carrier i-Vu controls. This position will be expected to draw up submittals, assist in controls start-up, support and troubleshoot i-Vu controls system when called upon by our clients.

• Provide a primary resource for our customers to answer controls questions.
• Assist in operating the existing Certified Controls Expert Contractor Programs.
• Maintain Technician Certification documentation and establish training & testing requirements.
• Assist in conducting training classes for the sales & installation of Carrier controls systems for dealers.
• Attract elite contractor memberships in the Factory Controls Authorization Program.
• Supports roll out new controls products to the Controls Expert dealers.
• Grow the Carrier Commercial Controls presence in the assigned Carrier Enterprise region(s).
• Manage the interface between the factory and our customers.
• Travel throughout the assigned region(s) to provide support to Carrier controls dealers.

• Proven experience in HVAC systems Controls support.
• Excellent communication skills, with the ability to explain technical concepts to non-technical customers in a clear and concise manner.
• Proficiency in using remote support tools and software to diagnose and resolve customer issues.
• Customer-centric mindset with a passion for providing exceptional service and resolving customer problems effectively.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively to identify and resolve technical issues.
• Familiarity with HVAC commercial systems Controls Software, ideally i-Vu.
• Ability to work collaboratively in a team environment, coordinating efforts with other departments to ensure customer satisfaction.
• Detail-oriented and highly organized, with the ability to manage multiple customer cases simultaneously and prioritize tasks effectively.
• Willingness to continuously learn and stay updated on new HVAC technologies, products, and industry trends.

• 4 year bachelor’s degree
• 5 years of experience

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at  Learn more about our company and team.

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.