Field Service Technician - Eastern

Field Service Technician - Eastern Tennessee

ENGEL North America | Posted Feb 27

Full-time – Negotiable

Entry (0-2 yrs)

The Service Technician performs work remotely at customer sites, installing and servicing equipment while also providing customer training and support as necessary.

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components; performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacement parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
• Experience with injection molding machines, well‑rounded skill set in electrical, mechanical, hydraulic, computer and ability to provide basic training for customers and employees.
• Knowledge and understanding of injection molding process.
• Ability to troubleshoot problems systematically.
• Knowledge of microprocessor programming.
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials.
• Excellent communication and interpersonal skills and strong customer service orientation.
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers.
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred.
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly.
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support).

Must have a valid Passport, driver’s license in good standing that includes REAL‑.

Field Service Technicians receive comprehensive benefits including health, dental and vision insurance starting the first day of hire, 401k with match, over 3 weeks’ paid time off, personal time off, employer‑paid life insurance, long‑ and short‑term disability, a vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and occasional voluntary weekend travel.

ENGEL is a family‑run company that has thrived for decades by building long‑standing relationships and maintaining exacting standards of expertise and experience in plastics processing. We are an innovative force that continually sets new industry standards, generating added value for customers worldwide. ENGEL emphasizes flexibility, innovation, and self‑responsibility to deliver the highest global standards.

ENGEL is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status, or any other category protected by state or local laws.