Field Service Engineer - Philips FCO

Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast‑growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self‑Service Kiosk, and Critical Power sectors. EMSAR’s customer‑centric model enables the company to customize and deliver the highest quality solutions to its blue‑chip and emerging client base. EMSAR’s portfolio of services includes:

• On‑site technical field support, including maintenance & repair
• FDA field change orders ("recalls")
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

We are looking for Field Service Engineer I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This intermediate‑level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including laboratory instrumentation, medical testing devices, kiosk equipment, power three‑phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment.

As a service provider for a variety of customers, this position serves as the client facing representative for the organization and is expected to perform efficiently, effectively and represent EMSAR in a professional manner.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions.

• Provides on‑site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR‑supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provides intermediate level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and documents all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions and training, and utilizes appropriate safety equipment.
• May operate onsite at dedicated client facility.
• May provide on‑the‑job support to entry‑level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager.

• Analytical:
  Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre‑established guidelines to perform the functions of the job. Technical skills:
  Limited field service and/or technical experience.
• Intermediate level technical skills.
• Oral and written communication:
  Excellent verbal and written communication skills.
• Interpersonal skills:
  Effective communication that results in positive internal/external relationships.
• Planning and organizing:
  Associate is able to prioritize and plan activities and uses time efficiently.
• Has knowledge of commonly‑used concepts, practices, and procedures as a field service engineer for any one or more divisions.
• Works independently with some…