Vacation Rental Operations Specialist

Description

Good Night Stay is looking for a self‑motivated individual who has a passion for hospitality and real estate. This is an entry‑level position for a fast‑growing company, so while experience in the fields listed below is valued, this position can absolutely be a great fit for someone with little experience, but the right attitude.

The Ideal Candidate: hospitality, property management, maintenance, or real estate background preferred but not required. Vacation rental property management experience highly preferred.

We will train the right candidate with the following skills and traits:

• Good Communication
  
  Skills:
  
  Reports directly to the Field Operations Supervisor and works closely with our Maintenance Technicians and our cleaning service, with the potential to hire to and manage cleaners directly.
• Organized: ability to schedule and prioritize housekeeping for the future and update as needed based on new bookings. Ability to manage multiple maintenance schedules and projects.
• Reliable transportation
  : all of our units are approximately within a 10 mile radius but this is ever expanding.
• Cellphone
  : communication in the field is required, so ability to use a cellphone is a must.
• Attention to detail: ability to perform detailed inspections post checkout of the entire unit for damages and loss of property and detailed inspection pre arrival for cleanliness and setup.
• Professional: ability to work with customers and vendors professionally, even when under deadlines or when handling complaints
• Adaptable: our portfolio is always changing, as are our responses to the market. We have thrived in competitive markets for 16 years because of our ability to adapt, and the ideal candidate would share that ability to adapt and grow.
• Self-starter: ability to work independently on vacation rental property sites with minimal supervision
• Problem solver: willing and able to solve easy maintenance and housekeeping problems on site as able. Ability to provide timely and accurate problems above your skill level the the Field Operations Manager. Access to a basic set of tools and basic maintenance knowledge a plus.

About Good Night Stay

Good Night Stay has been operating successfully for over 16 years. Good Night specializes in the management of luxury vacation rentals and has had over 1M people stay in our homes to date. Good Night has been growing 100% year over year for the past 5 years, leading to significant opportunities within our company for our employees as we quickly expand.

We are the leader in technology and marketing in our industry and have used this to scale our operations throughout in Nashville, TN

Requirements

• Conduct pre‑arrival, post‑departure, and regular home inspections for each property
• Be available to work a Wed - Sun Schedule
• Manage vendors to support maintenance, locksmith, and other services.
• Work with the field operations team to divide daily tasks
• Immediately respond to in‑house guest requests when scheduled as the on‑call person.
• Immediately respond to all after‑hours service and emergency calls when scheduled as the on‑call person.
• Attend all regular local team meetings.
• Support the local Sales Team with new home on‑boarding including, but not limited to, being present for appointments with utility services, installing technology such as electronic key systems, and facilitating inspections
• Learn and use all systems that support the local operations team