Associate Service Director

Job Title: Associate Service Director

Department: Property Management

Reports To: Community Director and Service Director

FLSA Status: Non-Exempt

Position Summary: The Associate Service Director supports the Service Director in overseeing and performing the technical and mechanical work that keeps the property's buildings, grounds, amenities, and common areas at the Company's standards for cleanliness, appearance, safety, and functionality. The Associate Service Director completes work orders, make-readies, and preventative maintenance, helps lead the Service Team day to day, and leads service operations in the Service Director's absence.

• Journey Visionary: Partner with the Service Director and on-site team to prioritize solutions that drive journey metrics.
• Passion & Innovation: Understand issues and opportunities on the property and bring focus and creative solutions to solving them.
• Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
• Project Support: Help plan, sequence, and carry out property projects under the direction of the Service Director.
• Change Support: Help the Service Team adopt new programs, processes, and standards, modeling the change for fellow team members.
• Community Service: Participate in activities outside daily business that enhance the Company and your standing in the marketplace, including industry associations and groups that support your development and the Company's goals. As real estate professionals, we take pride in, and are active in, the communities where we do business.

• Completes work orders generated from resident service requests and routine property upkeep by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Assists the Service Director with the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins, including pre-move-out inspections, punch lists, completing maintenance tasks, coordinating vendors and contractors as directed, and inspecting completed work.
• Helps maintain the Service Director's standards for the cleanliness and appearance of the community's grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other common areas.
• Helps assign, prioritize, and follow up on work orders for the Service Team with efficiency and urgency, as directed by the Service Director.
• Inspects work performed by Service Team members, contractors, and vendors as assigned, and reports quality, scope, or specification concerns to the Service Director.
• Tracks inventory of spare parts and maintenance materials and notifies the Service Director of supplies and tools needed to stay within budgetary guidelines.
• Supports cost-cutting and expense control by fixing rather than replacing parts when possible, avoiding waste of materials and supplies, and using tools and equipment correctly.
• Completes monthly Preventative Maintenance procedures.
• Assists with regularly scheduled safety meetings, helps keep MSDS sheets current and readily accessible, and stays up to date on OSHA and other safety requirements to support property compliance.
• Leads day-to-day service operations in the Service Director's absence, including work order assignment, make-ready progress, and communication with the Community Director.
• Demonstrates customer service skills by treating residents and others with respect, interfacing face-to-face with residents and the Service Team, responding to questions, and responding sensitively to complaints about maintenance services. This includes the ability to work in a stressful environment and work peacefully with coworkers and residents.
• Must be able to meet predictable attendance and punctuality expectations and the physical demands of the position, complying with Gallery Residential's policies and performance expectations.

• Follows established policies and procedures, supports compliance with regulatory requirements, organizational standards, and operational processes, and reports violations or infractions to the Service Director or Community Director.
• Schedules and performs minor and…