Venue Technician

Overview

The Venue Technician (“Venue Tech”) works closely with the Venue Technician Lead to deliver a best-in-class gameplay experience for Level
99 guests. You will work hand‑on to maintain, repair, improve, and replace Level
99’s attractions and entertainment facilities, ensuring a safe, clean, and well‑maintained venue.

A Level
99 Venue Tech demonstrates honesty, personal integrity, a joyful and positive approach to challenges, humility over a need to be right, and consistently acts as if they are the owner and operator of the venue.

• Troubleshoot electro‑mechanical systems, sets, wiring, facilities items, and other systems throughout the venue.
• Repair and maintain Level
  99’s facility and attraction elements, using skills/techniques that may include:
• Expert craftsmanship in materials such as wood, metal, plastics, etc.
• Painting, surfacing, and refinishing, including decorative and scenic elements.
• Practical wiring of electro‑mechanical devices and systems.
• Troubleshooting PCs, networks, micro‑controllers, and other electronic equipment.
• Maintain up‑to‑date knowledge of safe and efficient use of all relevant shop hand and power tools.
• Study and interpret shop drawings, sketches, wiring diagrams, and other design documents.
• Have a working knowledge of general facility maintenance practices such as plumbing, HVAC, wiring, etc.
• Assist in updating and maintaining documentation, procedures, and the attraction maintenance log to ensure proper, efficient, and safe operation of the attractions and the entertainment space as a whole.
• Keep individual work spaces, and the building as a whole, clean, organized, and efficient.
• Perform preventative maintenance and weekly inspections/upkeep for Level
  99 attractions as needed.
• Maintain an organized, prioritized, continuously updated personal task list with estimated completion dates.
• Research, specify, and purchase products and solutions for recurring venue maintenance items.
• Prioritize personal safety and the safety of coworkers and guests day‑to‑day.
• Continuously uphold Level
  99 brand and visual standards across all parts of the business, including product, experience, graphic design, and display standards, as well as environmental cleanliness and organization.
• Ensure guest safety within the venue by continuously monitoring and addressing any foreseeable risks to guests’ health and welfare.
• Take initiative, see what needs to be done, and assemble the resources to accomplish self‑determined goals, continually pursuing improvement of guest experience and venue performance.
• Follow the direction of supervisors and manage time effectively.
• Maintain a positive, upbeat, pro‑active attitude and inspire the same in fellow team members.
• Occasional travel to help open new venues.
• Other duties as assigned.

• Highly organized with strong attention to detail.
• Ability to work a flexible schedule based on business needs, including days, nights, weekends, holidays, and emergency responsiveness.
• Ability to work ten‑hour‑plus shifts and stand, sit, squat, or walk for extended periods; walk up and down stairs/ladders; read/interpret technical manuals and instructions.
• Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds.
• Ability to prioritize, multitask, work calmly and effectively with a leader under tight deadlines, manage multiple projects, and work in a fast‑paced, deadline‑oriented environment.
• Ability to work well under pressure and complete assigned tasks during operating hours while guests are present.
• Operational knowledge of technical equipment, including rigging, carpentry, sound, and lighting.
• Experience with the safe operation of power tools, hand tools, ladders, lifts, and electricity.
• Strong verbal communication skills.
• High integrity and professionalism.
• High school education or equivalent.
• Ability to understand and embrace new technology, with specific knowledge of Google Suite (Docs, Sheets, Slides, etc.).
• Positive, joyful, upbeat, and energetic attitude.
• Willingness to roll up your sleeves and get into the details as a team player with a get‑things‑done proactive attitude.

$22 – $27 an hour

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in areas that are new.

• Like to laugh, would be described as a low‑maintenance, low‑drama person, and have a tendency to have a bit of fun while you work.
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job.
• Are just a little bit obsessive about getting the details right the first time.
• Have a high energy personality, are typically smiling, and like to get it done now.

Level
99 is an E‑Verify employer.