Customer Success Enablement & Communications Lead

Why consider this job opportunity:

• Salary up to $
• Incentive compensation and bonuses available
• Comprehensive benefits package offered
• Opportunity for career advancement and growth within a global organization
• Dynamic and fast-paced work environment focused on innovation
• Engage in meaningful work that enhances customer experience and operational excellence

• Lead the design and implementation of customer success accreditation and onboarding programs
• Develop and maintain enablement content, including webinars, playbooks, and guides for customer success teams
• Own the communications strategy for customer success, ensuring clarity and consistency across channels
• Manage change initiatives and adoption of new processes and tools within the customer success organization
• Collaborate with cross-functional teams to gather feedback and improve customer success operations

• 5+ years of experience in Customer Success, Enablement, Operations, or Program Management
• Bachelor’s degree and 8+ years of professional experience in global organizations, preferably in SaaS or technology sectors
• Strong business acumen and program management skills with a customer-centric mindset
• Excellent communication skills, including executive-level writing and storytelling
• Familiarity with AI tools and their application in customer success workflows

• Experience using generative AI tools for content creation and analysis
• Background in designing learning experiences or onboarding programs
• Familiarity with Gainsight, LMS platforms, and enterprise communications systems
• Strong project management and change management skills
• Ability to simplify complex information for diverse audiences

#Technology #Customer Success #Cybersecurity #Career Growth #AI Integration

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