Student Worker - Library Assistant II

Location: Henderson

Nevada State University appreciates your interest in employment. To ensure your application process runs smoothly, we ask that you keep in mind the following when completing your application:

* The required documents are listed below on the posting. Your application may not be considered if you do not attach the required documents.

* Draft applications are saved automatically and can be accessed through your candidate home account. Completed applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

* Please note, recruitment will close without notice when a hiring decision has been made.

If you need assistance or have questions regarding the application process, please contact the Human Resources department at  or apply.

Job Description

Nevada State University invites applications for the position of Student Worker - Library Assistant II. The University Library is a network of services, spaces, and expertise dedicated to leveraging evidence-based practices to create exemplary learning experiences. The Library Assistant II position supports this mission by facilitating the use of library resources, technologies, and services for students, faculty, and staff, and actively contributing to the advancement of library workflows and programs.

This role requires a significant level of autonomy, initiative, and responsibility.

About the institution:

Nevada State University, a four-year Minority Serving public institution with a statewide mission, is dedicated to excellence in teaching and learning and committed to the advancement of a diverse and largely underserved student population. Designated a Hispanic Serving (HSI) and Asian American Native American Pacific Islander Institution (AANAPI), Nevada State is a university where teaching and student support are valued above all else.

Nevada State University continues to grow as an institution of higher education. In Fall 2024, the enrollment surpassed 7,500, with 7,464 undergraduate students and 85 graduate students. A majority of our students are first generation, racial/ethnic minorities, parents, and/or returning students, of which 41% are Hispanic, 13% are Asian/Pacific Islander, 9% are Black/African American, 22% are White, and 6% are multiracial.

We celebrate the storied backgrounds of our campus community. We operate with a shared commitment to represent and serve the diverse population of Nevada and to encourage the exchange of ideas that respects and honors the lived experiences of our students, staff, and faculty. We foster a culture of inclusive excellence so our members can live authentically, fully engage, and flourish.

In order to strengthen the university and progress its mission, the university dedicates itself to intentional and ongoing reflection to meeting the evolving needs of Nevada State University, the surrounding communities, and the State of Nevada.

We seek applicants who are passionate about working with this promising student population and collaborating with faculty and staff across departments to make a lasting impact in developing our institution and our community.

We encourage you to highlight your background in fostering an inclusive campus culture and supporting the success of students who are historically underrepresented in higher education.

Core Responsibilities:

Access Services

* Completes specialized training and uses multiple library systems to accurately perform circulation and service desk functions.

* Trains, mentors, and supports new library student workers.

* Independently staffs the library service desk and provides advanced customer service support to patrons.

* Processes incoming and outgoing interlibrary loan materials using an interlibrary loan management system.

* Applies judgment and enforces library policies and procedures to resolve routine to moderately complex service issues.

* Collaborates with library faculty and staff to improve service workflows and the patron experience.

* Demonstrates initiative in managing service demands during busy periods.

* Independently prioritizes and completes assigned projects and makes decisions regarding work assignments as needed.

* Participates in library assessment processes that involve research, testing, and evaluation.

* Maintains a high level of professionalism at all times.

Technology & Technical Support

* Provides tier 1 technology, phone, online and walk-in support for Nevada State University students, faculty, and staff including:

* Ticket creation

* Basic troubleshooting, training, and configuration issues related to hardware, software and campus network services

* Basic database troubleshooting.

Outreach & Events

* Collaborates with library faculty and staff to design, create, and promote outreach and programming materials.

* Assists with the development of outreach programming, events, and workshops.

* Represents the library at campus events by tabling and engaging with the campus community to promote library…