Host Person - Meril Part Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Present clean, organized menus to guests and inspect all menus regularly, replacing any that are worn or damaged
• Maintain the professional appearance and cleanliness of the host stand and surrounding areas
• Provide guests with accurate information regarding hotel and casino services, including dining options and hours of operation
• Monitor guest wait times and identify large parties to ensure efficient seating and service
• Answer incoming calls at the host stand and assist with reservations or inquiries
• Oversee and support the completion of side work by team members
• Address initial guest concerns or complaints professionally and promptly notify the manager on duty of any issues
• Ensure smooth shift transitions by remaining on duty until properly relieved and communicating relevant information to incoming staff
• Confirm that tables are properly set and ready for service at the beginning of each shift
• Assist the manager with coordinating staff breaks as needed
• Provide courteous and friendly service to all guests and team members

QUALIFICATION REQUIREMENTS

• Must be at least 18 years of age
• High School Diploma or GED
• Previous experience in a high-volume, full-service restaurant environment preferred
• Strong organizational and interpersonal skills with the ability to manage guest flow and seating efficiently
• Excellent verbal and written communication skills
• Proficiency in basic math for handling guest counts and reservations
• Professional, confident, and pleasant demeanor with a well-groomed appearance in accordance with company standards
• Ability to build and maintain effective working relationships with guests, team members, and other departments
• Thorough understanding of company and departmental policies, procedures, rules, and regulations.
• Ability to read, write, and communicate effectively in English
• Experience with MMS and MICROS systems preferred

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

REASONING ABILITY

• Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
• Strong problem-solving skills in standardized situations involving multiple variables
• Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
• Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
• Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
• Must be able to prioritize tasks and manage time effectively during peak business hours
• Ability to interpret and follow company policies, procedures, and regulatory guidelines
• Maintains professionalism and discretion when handling sensitive or confidential information

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
• Valid Clark County Health Card required.

PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
  • Up to 10 lbs regularly
  • Up to 30 lbs frequently
  • Up to 50 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs, ramps, and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing, walking, or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
• Flexibility required to work nights, weekends, holidays, and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies, procedures, and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with…