Restoration Crew Chief

We are searching for year‑round/full‑time, enthusiastic, hardworking individuals to join our company. SERVPRO specializes in both residential and commercial water & fire emergency services and mold remediation. Experience in the restoration industry is a must as this is a Lead Crew Chief position. Applicants must be willing to work non‑traditional work hours if needed, as emergency calls can be expected at any time.

A valid Massachusetts driver's license is required.

• Explain process and answer customer questions, as needed.
• Monitor, communicate, and respond to customer needs/concerns.
• Communicate clear expectations to Production Technicians and supervise their activities.
• Perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
• Manage job file documentation to ensure complete and accurate project details.
• Manage and control costs of production projects.
• Manage assets by protecting and using equipment and materials properly.

• Effective written and oral communication
• Basic math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Benefits include paid holidays and Personal Time Off (PTO).

• Company vehicle and iPad
• Paid vacation
• Paid holidays
• Competitive pay
• Emergency bonuses
• 401(k)