Senior IT Repair Technician

Senior IT Repair Technician

Department: Repairs

Location: On-site, New Brighton, MN

Employment Type: Full-Time

FLSA Status: Non – Exempt

Pay Range: $37,080 - $48,880 + commissions

At Gophermods, we believe every student deserves access to the technology they need to learn and grow. Founded in 2010 in Minneapolis, MN, we've built a nationwide reach by supporting schools and small to medium-sized businesses through every stage of the technology lifecycle, including device repair, refurbishment, sales, accessories, and professional services.

We're a small company with a big mission, guided by three core values: setting the standard, being curious, and thriving together. Our team is innovative, fast‑paced, and collaborative. We are always looking for new and better ways to tackle challenges. If you're looking for meaningful work that makes a real impact, we'd love to have you on the team.

If you love the craft of device repair and take pride in doing it right every time, this role is for you. As a Senior Technician at Gophermods, you'll be a dedicated, top‑tier repair specialist focused on producing high‑quality work across our three core device categories:
Mac Book, iPad, and Chromebook, while driving quality standards across complex repair workflows.

This is a hands‑on, repair‑focused position built for experienced technicians who have already mastered diagnostics, troubleshooting, board‑level assessment, screen and battery replacement, component‑level repair, and full device refurbishment.

Bring your proven expertise to a team that values it and is ready to put your skills to work supporting education and business clients every single day.

Advanced Repair & Refurbishment

• Independently diagnose, troubleshoot, and complete complex repairs on Mac Books, iPads, Chromebooks, Windows laptops, Microsoft Surface devices, and desktops
• Execute screen, battery, and component replacements with minimal supervision and consistently high quality
• Perform full device refurbishments to company standards
• Handle escalated and complex repairs that require advanced technical expertise

Education & Business Projects

• Support K‑12 districts and business clients with device repair, device fleet management, and large‑scale deployments
• Handle high‑priority and time‑sensitive client work with precision and reliability

Quality Assurance & Documentation

• Maintain accurate and thorough documentation, ticketing, and invoicing in company systems
• Contribute to quality control checks and process improvement initiatives
• Uphold and help drive repair quality standards across workflows

Logistics & Asset Care

• Assist with IT logistics, parts handling, and asset management as needed to support team operations
• Handle parts, tools, and devices responsibly

Teamwork & Efficiency

• Maintain a clean, safe, and organized workspace
• Collaborate with teammates to streamline repair workflows and meet evolving client needs

Note:

This list is not exhaustive. Additional duties may be assigned as needed.

• Education: High school diploma, GED, or equivalent
• Experience: Minimum of 2+ years of hands‑on device repair experience (professional, vocational, or equivalent)
• Demonstrated expertise repairing all three core device types:
  Mac Book, iPad, and Chromebook. This is a firm requirement for Senior Technician classification.
• Strong working knowledge of diagnostics, troubleshooting methodology, and component‑level repair across Apple and Chrome OS hardware
• Comfortable working independently on complex or escalated repairs
• Strong attention to detail with the ability to follow and uphold quality standards consistently
• Clear written and verbal communication skills for documenting repair notes, asset information, and team coordination
• Dependable, punctual, and accountable with a strong work ethic

• Familiarity with enterprise device provisioning, imaging, or fleet management
• Experience supporting K‑12 school districts or business IT environments
• Prior experience with Microsoft Surface devices and Windows desktop repair
• Experience contributing to process improvement or quality assurance initiatives

All…