Assistant Manager- Cleaning Services Rockland​/Westchester

Job Location:

Jawonio Inc - NEW CITY, NY 10956, Position Type:
Full Time, Education Level: High School, Salary Range: $25.00 - $25.00 Hourly,

Customer Service
- Manages difficult customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Planning/Organizing
- Prioritizes and plans cleaner work activities;
Uses time efficiently;
Plans for additional resources;
Sets goals and objectives;
Organizes or schedules cleaners and their tasks. Oversee the organization and prioritization of the workflow at the job site, assigning cleaners appropriately to routine duties and special projects. Communicates job site needs to Cleaning Company Manager including supplies, staffing requirements, etc. Completes documentation as required, including payroll, incident reports, quality assurance reports, etc.

Quality
- Demonstrates accuracy and thoroughness;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Monitors own work to ensure quality. Make regular inspections of buildings for cleanliness, neatness, and functionality. Suggests changes in working conditions and use of equipment to increase efficiency of work crew. Review supplies in janitor closets and cleaning carts to ensure that they are using approved list of chemicals and properly labelled.

Quantity
- Meets productivity standards;
Completes work in timely manner;
Strives to increase productivity;
Works quickly. Fills in for cleaners/supervisors as necessary to maintain contract standards.

Inventory
- Monitor inventory levels and ensures accurate, on-time submission of monthly supply orders.

Employee Relations
- Approaches others in a tactful manner;
Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position;
Accepts responsibility for own actions;
Follows through on commitments. Models appropriate/acceptable social and work skills for cleaners. Works with Employment Services staff (Job Coaches, Employment Specialists, supervisors, etc.) to support and understand the needs of individuals with disabilities in the workplace.

Knowledge:
Demonstrates working knowledge of Operations Manual, Safety Procedures (including OSHA, MSDS, etc.), agency policy and procedures, and is able to communicate their contents to cleaners effectively.

Advocacy
- Demonstrates to customers the effectiveness and profitability of utilizing the Jawonio Cleaning Company and employing individuals with disabilities.

Safety and Security
- Observes safety and security procedures;
Determines appropriate action beyond guidelines;
Reports potentially unsafe conditions;
Uses equipment and materials properly.

High School Diploma, 3-5 years janitorial supervisory experience; combination of education and experience.

Manages 2 plus subordinate supervisors who (combined) supervise a total of up to 50+ employees in the Cleaning Company. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees;

addressing complaints and resolving problems.

The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand;

walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and smell.

Must be cleared and maintain acceptable record under contract mandated criminal background check process.

Knowledge of OSHA standards and requirements

A valid NY State Driver’s License and ability to drive and driving record acceptable for agency insurance coverage are required.