Diagnostic Imaging Technician II

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the intermittent direction of the management of the Clinical Engineering Department the incumbent will perform a wide variety of planning, integration and maintenance work on Diagnostic Imaging Equipment. Activities include: installation, repair, maintenance, and calibration of specialized imaging equipment. Adheres to instructions and corporate policies, and demonstrates professionalism with integrity in all interactions with customers and staff. Travel across multiple sites may be required in the performance of assigned duties.

Perform preventative maintenance and trouble shoot problems with highly sophisticated mechanical, electrical, hydraulic and computer based technology. The incumbent may provide training to colleagues, vendors and other personnel of the Yale New Haven Health System. They may participate in the delivery of clinical education sessions to educate staff, students and others on the operation, hazards and healthcare necessity of the equipment.

Diagnostic Imaging Engineer II provides assistance, expertise and guidance in the installation of diagnostic imaging devices and required provisions such as power, IT network, and mounting. In order to be effective in the position the employee will be able to express ideas clearly and in a professional manner both orally and in writing. The interpersonal skills necessary for the position include effective communication to a wide variety of internal and external customers which foster a positive impression of YNHHS.

The position does require on-call duties which will require occasional weekend and off hours work. There are travel requirements for the position which include support of YNHHS entities for Clinical Engineering purposes as well as training assignments in a broader geography.

• 1. Performs inspection and repairs maintaining imaging equipment following OEM approved procedures using specialized test equipment. Testing and preventative maintenance according to the OEM, Joint Commission, OSHA, accrediting bodies and departmental standards of all equipment assigned to insure that it functions in a safe and proper manner. For a normal working year the technician will have quantifiable goals to achieve in total number of scheduled maintenance work orders to be completed per year.
• 2. Works from drawings, technical manuals, and other specifications to troubleshoot and repair Diagnostic Imaging Equipment and related equipment. The work will be measured for efficiency through turnaround time. All Scheduled Maintenance shall be completed in the month the work is due
• 3. Troubleshoots equipment in a logical sequence which results in the proper identification and correction of malfunctions in a timely manner. Unscheduled maintenance requires the technician to communicate with all relevant resources for timely repair of equipment. This work includes identifying and ordering, and installing the part(s) to return the device to service.
• 4. Serves as a subject matter expert on diagnostic Imaging technologies for the Clinical Engineering, Radiology, and Heart and Vascular departments. To ensure timeliness of response to customers there will be measurement and scoring of the response timing to service requests assigned to the technician.
• 5. Responsible for keeping an accurate inventory of equipment and associated modules/probes, parts, test equipment and tools needed for proper maintenance for the fleet of equipment. As equipment is received into the hospital the incoming inspection of the equipment and documentation needs to be completed/in-processed to the inventory system within 48 hours.
• 6. Works with administrators, associated IT personnel, vendors and others to ensure proper flow of information through the electronic health record.
• 7. Continuously enhances and maintains knowledge of diagnostic imaging technologies. Contributes to the training and on the job training of less experienced personnel in the department.
• 8. Personal goals and team building success factors will also be part of the performance assessment of the position by the discretion of management.
• 9. Serves as resource and provides assistance to other staff in areas concerning specialty, including providing training and instruction to others on specialty equipment.
• 10. Demonstrates exceptional customer service, while interacting effectively with physicians, patients, residents, visitors, staff and the broader health care community.
• 11. Serves as a reference source for clinical engineering and clinical staff with regards to appropriate procedures for the operation and maintenance of imaging devices.
• 12. Provides technical support (via telephone or on-site) to…