Engineering Manager

Overview

The Engineering Manager is responsible for the day-to-day operations of the engineering department. In the absence of the Director and Assistant Director, the Engineering Manager will assume the administrative, financial and operational aspects of the hotel as they relate to engineering.

Located in the heart of Manhattan’s Times Square, the iconic Row NYC hotel has completed a $140+ million transformation of all guest rooms and public spaces. The hotel is surrounded by 24 Broadway theaters, is 1 block from Restaurant Row, is close to the Jacob Javits Convention Center, Macy’s, Rockefeller Center, the Empire State Building and many of NYC’s top attractions.

The hotel offers 1,331 newly built guestrooms with a variety of bedding configurations including king, queen, double/double and twin.

• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.
• Ensure the hotel is in compliance with all local, state and federal laws.
• Supervise and train all Engineering staff on Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention.
• Create and post all Engineering staff schedules.
• Adhere to annual budget for the department.
• Create and implement preventative maintenance program for all hotel equipment.
• Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
• Actively participate in energy conservation programs.
• Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Assist with the administration of all vendor contracts controlled by the engineering department.
• Ensure that room maintenance requests are handled in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
• Assist as necessary with special projects and renovations.
• Support and participate in all Highgate Hotel programs.
• Lead and/or participate in Highgate Hotel Safety Committee.

• At least 3 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
• Stationary engineer’s license if required by local code.
• HVAC, electrical, plumbing, boiler operations and general maintenance skills preferred.
• High school diploma or equivalent required.
• Long hours sometimes required.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.