Resident Manager, Spruce

Overview

Onsite We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

Job Title:

Resident Manager, 8 Spruce | FLSA Status:
Non-Exempt, Hourly |

Location:

New York, NY | Worksite Status:
Onsite

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

We’re a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.

We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” Here’s what you can expect:

• Lead the team — Set clear goals, expectations, and priorities; motivate staff and maintain a positive, collaborative environment.
• Develop talent — Identify training needs, implement solutions, and provide coaching to strengthen skills and performance.
• Drive communication — Ensure open communication within the team and across departments; share updates and encourage feedback.
• Maintain property assets — Oversee upkeep and condition of all physical assets.
• Supervise maintenance operations — Manage daily work of maintenance staff and support positive resident relationships.
• Inspect property conditions — Perform daily inspections to ensure all common areas are clean and well-maintained; schedule routine janitorial tasks.
• Execute preventive maintenance — Conduct regular interior and exterior preventive maintenance.
• Manage unit turns — Oversee move-out, scoping, repairs, and move-in to ensure units meet quality standards and documentation is submitted.
• Coordinate vendor work — Arrange and supervise contractor repairs; escalate issues to GM/AGM as needed.
• Submit incident reports — Report emergencies, resident incidents, staffing issues, and unsafe conditions.
• Report violations — Notify Ops and Compliance of any violations received.
• Manage inventory — Ensure maintenance supplies are stocked and tracked.
• Process purchasing — Create POs for all orders, vendor services, and supplies.

• 7+ years recent hands-on property management experience (Luxury property preferred)
• 5+ years supervisory experience.
• Strong facilities/operations knowledge, including building systems.
• Effective leadership skills with the ability to align and motivate teams.
• Calm, solutions-oriented mindset in fast-paced, high-pressure environments with a drive to tackle difficult problems and take on increasing responsibility
• Technical proficiency in plumbing, electrical, mechanical, and basic construction.
• Excellent time management and organizational skills.
• Analytical problem-solving ability.
• Experience with amenity spaces.
• Strong communication skills with all levels of management.
• High discipline and follow-through.
• Multi-family experience preferred.

We owe it to our people - both residents and Beam team members – to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it’s fair, but because it’s what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people.

Here, we’ll always let you know where you stand, and we strive to…