Guest Technical Services Technician

Job Title: Technician – Guest Technical Services (Walk-In Support)

Location: B&H Photo Video – NYC Super Store

Department: Guest Tech Services

Employment Type: Full-Time | In-Store Position

We’re looking for a knowledgeable, tech‑savvy, and customer‑oriented Technician to join our Guest Tech Services team. In this role, you’ll provide in‑person technical support, product setup, and repair‑related services to walk‑in guests. You’ll serve as a trusted expert who helps customers get the most out of their gear — from computers and cameras to phones and drones.

• Provide walk‑in support with no appointments necessary
• Assist guests with:
• Troubleshooting of cameras
• Installation of memory cards, computer RAM, and software
• Basic setup of cameras, computers, drones, and other tech
• Firmware upgrades for cameras and lenses
• On‑site coordination with Secure Data Recovery Services for advanced data recovery
• Hard drive cloning and data transfer
• Screen protector application for phones, tablets, and cameras
• Gimbal calibration and setup assistance
• Maintain a high level of professionalism and customer care
• Stay updated on the latest consumer tech and product updates
• Ensure service area is organized, clean, and well‑stocked with tools and supplies

• Solid knowledge of consumer electronics, especially computer, photo and video gear
• Experience with camera troubleshooting
• Experience with hardware installation and basic tech troubleshooting
• Familiarity with operating systems, mobile devices, and firmware updates
• Ability to handle small tools and delicate components with precision
• Excellent verbal communication and interpersonal skills
• Strong attention to detail and problem‑solving abilities
• Ability to work in a fast‑paced, customer‑facing environment
• Previous experience in a retail tech support or service role is a plus

B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high‑energy, low‑attitude environment.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.