Resident Manager

Flushing, United States | Posted on 04/03/2026

• Hire, train, coach, and supervise the maintenance and janitorial team
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture rooted in accountability, service, and professionalism
• Mentor team members in both technical skills and resident service delivery

• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and quality standards

• Resolve escalated service requests with empathy and follow-through
• Oversee move-in orientations and follow-up satisfaction surveys
• Support concierge and leasing teams in delivering a polished resident experience
• Manage site budgets, approve emergency purchases, and monitor ongoing costs
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations

• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after-hours situations
• Respond calmly and effectively to floods, outages, and escalated service needs

• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing
• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Act as the on-site leader in the absence of the General Manager

• 2+ years of experience supervising maintenance or building operations teams
• Strong leadership, time management, and problem-solving skills
• Experience managing budgets, vendor relationships, and compliance
• Ability to lead calmly and decisively during emergencies
• Proficiency in English and Mandarin or Cantonese, written and verbal (required)
• Comfortable using Microsoft Office and digital maintenance systems
• High school diploma or equivalent required; technical certifications a plus

• Salary: $100,000 – $105,000 annually, commensurate with experience
• On-site housing: 1-bedroom, 1-bathroom unit (~680 sq ft) included