Maintenance Superintendent

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities’ home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Maintenance Superintendent is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move-in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Superintendent works alongside the Community Manager in ensuring the responsibility of overseeing the activities of assigned staff and vendors to ensure the maintenance of the property.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Success is driven by relationships built within communities, vendor partners, regulatory and social services partnerships, adopting a collaborative approach.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns, seeking resources throughout the organization via the organization's support services and senior leadership.
• An Approach that is Positive and Professional – Consistently demonstrate an approach of active listening and understand that participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued.

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work.
• HVAC certification.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on-call and weekend work.

• Demonstrates customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and assigning work orders efficiently.
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Ensures consistency, follow-up, and follow-through in dealing with residents on all matters.
• Enforces community policies delegated by the Community Manager.
• Assists and completes work orders from resident requests, diagnosing the source of defects and making repairs in accordance with policies, procedures, safety standards, and code requirements.

• Coordinates, schedules, and responds to resident/management requests and work orders.
• Ensures all repairs and replacements serve community common areas and units, supporting cost-cutting and expense control programs.
• Inspects grounds, building, and community features daily to identify and correct hazardous conditions.
• Manages and orders maintenance supplies inventory while adhering to budget guidelines set by the Community Manager.
• Maintains a preventative maintenance program that extends community life and minimizes future repairs.
• Maintains a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintains hazard communications program; teaches and promotes safe work practices.
• Manages unit inspections and maintains accurate records of service requests, EPA/OSHA standards, preventative maintenance, unit make-ready status, work in progress, etc.
• Participates in on-call emergencies and plans for property resources, equipment, and…