Telephone Service Technician

* ONLY OPEN TO CURRENT PARKS EMPLOYEES*

• Under general supervision, maintain, install, inspect, test, move, alter, and repair telephone communications systems, low‑voltage electronic systems and related equipment including Citytime hand scanners and associated cable and wiring.
• Serve as a technical resource person in the diagnosis and correction of computer, telephone and peripheral hardware problems, including scanners and printers.
• Conduct periodic inspections to determine proper utilization of Agency Desktop communications equipment to ensure complete compliance with work orders and proper installation.
• Respond in a timely manner to user concerns and problems.
• Provide IT related support at various sites throughout the five boroughs of New York City.
• Observe and control the operation of computer and peripheral equipment. Check indicators and determine proper functioning of equipment, ensuring timely and courteous service.
• Work with vendors to perform troubleshooting.

A Motor Vehicle Driver's License valid in the State of New York. Employees must maintain the license for the duration of their employment.

To be eligible for placement in Assignment Level II, candidates must have, in addition to the minimum requirements, at least one year of experience in Assignment Level I or in a supervisory capacity.

• A baccalaureate degree and two years of satisfactory full‑time related IT service management, process management, or operations experience.
• Strong customer service, communication and organization skills.
• Excellent interpersonal and teamwork skills.
• Wiring knowledge (running and making CAT5/6 patch cables) and a basic understanding of Ethernet hubs and switches.
• Working knowledge of IP routing, DNS, DHCP and LDAP.

This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at (Use the "Apply for this Job" box below)..

Residency in New York City, Nassau, Orange, Rockland, Suffolk, Putnam or Westchester counties required for employees with over two years of city service. New York City residency required within 90 days of hire for all other candidates.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.