Resident Manager; Luxury Rental

Lead the Team That Keeps It All Running

At Related, the Reserved Collection represents our most refined residential experience — 261 Hudson and 456 Washington proudly stand within this exclusive portfolio. We are seeking a Resident Manager who can lead both properties with precision, accountability, and a hospitality‑first mindset.

• Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture based on accountability, service, and professionalism
• Mentor team members in both technical skills and resident service delivery

• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and brand standards

• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after‑hours situations
• Remain calm and solution‑focused when responding to floods, outages, and escalated service needs

• Resolve escalated service requests with empathy and follow‑through
• Oversee move‑in orientations and follow‑up satisfaction surveys
• Support the concierge and leasing teams in delivering a polished resident experience

• Manage site budgets, approve emergency purchases, and monitor ongoing costs
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations

• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing

• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Represent the site during capital planning, project walkthroughs, and ownership meetings

• Lead projects that improve building systems, service quality, or team operations
• Act as the on‑site leader in the absence of the General Manager

The anticipated base salary range for this position is $120,000 – $130,000. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.

• Local 32BJ Union Benefits
• This is a live‑in position with a company‑provided residence, placing you at the center of the community you lead.

• 4+ years of previous experience as a Resident Manager; supervising maintenance and/or building operations teams within Class A residential property
• Strong leadership, time management, and problem‑solving skills
• Experience managing budgets, vendor relationships, and compliance
• Ability to lead calmly during emergencies and deliver consistent results
• High school diploma or equivalent required; technical certifications a plus
• Comfortable using Microsoft Office and digital maintenance systems

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market‑rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.