Facilities Manager

FACILITIES MANAGER

At Dig Inn, the continued success of our operations starts with properly maintaining our restaurants. We are actively searching for an experienced Facilities Manager to support our portfolio of restaurants across the Northeast and Mid‑Atlantic region. This role will manage our facility specialist and vendors ensuring that our restaurants' preventative maintenance, repair services, and renovation projects are best‑in‑class in terms of time of repair, cost of repair and the quality of the final product.

The Facilities Manager will forecast and execute against the facilities maintenance budget and act as a true liaison between our restaurant operations team and external partners. This role will work with the Field Operations team and individual restaurant leaders to support any and all facilities and operational problems that arise. This role requires in‑person site visits across all markets and reports into the SVP of Field Operations.

• Facilitate restaurant related services, repairs and maintenance for (30+) assets including R&M contracts and agreements.
• Own, manage and maintain our facilities management software ResQ.
• Work directly with the Repair and Maintenance Specialist, specifically with scheduling, validating work, and escalation of services.
• Serve as the primary contact for vendors, inspection services, commercial property management, landlords, and 3rd party facility management services.
• Actively prioritize service requests and lead critical facility issues through resolution.
• Communicate repair updates to our restaurants and provide feedback to support.
• Perform routine field audits to identify asset opportunities, validate services, and gather feedback to support operations.
• Educate and coach our restaurant managers on: (i) Facility process & tools (ii) Maintenance best practices (iii) Basic troubleshooting solutions (iv) Budget compliance.
• Support restaurant opening (NRO) process by setting up asset services, auditing buildings for facility services compliance, and ensuring quality turnover.
• Ensure all restaurants are adhering to local regulatory requirements, specifically fire safety, commercial kitchen systems, and department of health.
• Forecast annual budgets and ensure compliance. Identify areas of opportunity to reduce repeat long‑term spend.
• Support/lead asset renovation work.
• Provide administrative support on:
  • Daily follow‑up of work orders and communication to the field on status.
  • Creating reports and preparing budgets.
  • Project managing small renovations and/or equipment installs.
  • Maintaining inventory of parts, materials, and equipment.

• 5+ years experience in facilities management or related experience. Restaurant facilities experience a plus.
• Working knowledge of general construction, facility services, and maintenance service, inclusive of associated costs.
• Knowledge of restaurant mechanicals, kitchen, and refrigerator equipment & local regulatory requirements.
• Experience developing, managing and tracking budgets.
• Experience using facilities management platforms and a knack for prioritization.
• A knack for the details. No problem goes unfixed on your watch.
• A can‑do attitude. No project is too small or too big. You love the challenges.
• The organizational savvy to manage and coordinate multiple maintenance schedules to ensure timely results.
• Strong computer skills.
• The ability to work flexible hours and handle 911s at all hours.
• Excellent communication skills.
• An entrepreneurial spirit – you are a self‑starter and can hit the ground running with minimal direction.
• A high level of integrity – you build and maintain trust with everyone you interact with: specialist, vendors and partners alike.
• The willingness to travel between restaurants, including occasional travel to non‑NYC markets.

Salary Range: $95,500 ‑ $125,000/year

Our salary ranges are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package; additional components include a bonus potential, healthcare benefits, various work perks (commuter benefits, free lunch) as well as opportunities for continued growth…