Supervisor, Amenities; NYBO

GENERAL

PURPOSE:

The Supervisor, Amenities of Site Amenities is responsible for day‑to‑day operational support and service delivery across the New York Buying Office, a dynamic, high‑traffic workplace supporting approximately 1,400 employees. This role provides hands‑on oversight of key workplace amenities—including but not limited to the Conference Centers and other communal spaces (micro markets, mothers' rooms, pantries and copy areas) to ensure each space is safe, well‑maintained and aligned to corporate standards.

The role requires strong coordination and accountability management of outsourced service partners, building staff, and Corporate Properties Leadership. Success in this role requires strong judgment, effective prioritization of competing needs and clear, professional communication with cross‑functional partners and leadership across the organization.

Base salary range is $67,600 – $97,450, dependent on factors including experience, skills, qualifications, education, certifications, seniority and location.

Facilities & Workplace Operations

• Perform daily floor checks across high traffic amenity zones to ensure cleanliness, readiness, and safety.
• Manage service tickets and work orders through to completion with timely follow‑up and clear communication.
• Serve as the initial on‑site point of contact for building services, safety concerns and outsourced vendors.
• Maintain adherence to workplace standards (cleanliness, signage, temperature/comfort, lighting, safety).

Conference Center & Conference Room Oversight

• Own conference center(s) booking process and regular communications with administrative and support staff.
• Own all aspects of conference center readiness: room turns, layouts, supplies, furniture condition, and daily reset audits.
• Coordinate with IT/AV teams to ensure reliability of meeting technology; elevate urgent issues quickly.
• Support executive and cross‑functional meetings, including layout planning and vendor access.
• Maintain documented SOPs for room resets, stocking, and end‑of‑day procedures.
• Perform weekly conference room audits to ensure proper chair and table layout.

Food Service Experience (Outsourced Managed Service)

• Serve as the primary liaison to the food service vendor; track performance, cleanliness and daily service standards.
• Conduct daily walk‑throughs to validate stocking, critical equipment logs, sanitation and presentation quality.
• Monitor customer experience with food services and micro markets; identify gaps and drive vendor corrective actions.
• Coordinate repairs to food service equipment (coolers, coffee machines, POS terminals) with vendors and building engineering.
• Provide oversight to weekly milk and breakfast delivery/distribution.

Amenity Oversight (Outsourced Managed Service)

• Perform daily readiness checks for assigned amenity areas to ensure cleanliness, functionality of equipment and fixtures, safety compliance, proper signage and availability of approved supplies.
• Partner with outsourced service providers and equipment vendors to coordinate preventive maintenance and timely repairs.
• Monitor adherence to posted guidelines; document and elevate any safety, misuse or behavioural concerns.
• Provide oversight and support for adjacent support spaces to ensure they remain orderly, well‑maintained and used appropriately.

Micro Markets & Pantry Management (Outsourced Managed Service)

• Conduct stocking audits to ensure product availability, data integrity and presentation standards.
• Coordinate vendor restocking schedules, equipment/appliance inspection & repairs, inventory adjustments and janitorial housekeeping needs.
• Ensure pantry areas (employee break spaces) have consistent supply levels and cleanliness expectations.

Vendor Management (No Direct Reports)

• Oversee outsourced vendors and service providers to ensure they meet SLAs, scope and site expectations.
• Validate completion of daily/weekly routines (cleaning, food service, amenity areas, stocking, preventative maintenance visits).
• Track recurring issues and drive performance improvements through accountability conversations.
• Maintain vendor logs, access badges and compliance with building policies.

Safety,…