Facilities Supervisor

Job Title:

Facilities Supervisor

Job Summary:

Technical Supervisor Gateway North America

The Technical Supervisor is responsible for maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. With a team of technicians, the Supervisor is responsible for ensuring adequate cover is on site during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

• Manage building maintenance.
• Manage Technician Duty team and Team staffing schedule.
• Manage Housekeeping, Plumbing, HVAC, Electrician, and core product vendors Triotec/Simex.
• Maintain preventative maintenance/asset management via Facilitree Software.
• Maintain, repair, and troubleshoot all aspects of the physical plant/facility equipment and machinery.

including HVAC, electrical, electronic, pneumatic, hydraulic and plumbing systems as well as rides and themed attractions.

• Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of facilities equipment, rides, and themed attractions for the maximum guest experience.
• Re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown.
• Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary.
• Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed.
• Effectively prioritize and execute tasks in a high-pressure, tight budget environment.
• Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.
• Initiate and organize training and evaluation and maintain adequate records.
• Ensure the highest levels of safety and compliance of Health, Safety & Security within the workplace and in line with the Merlin Entertainments Group Health, Safety and Security Policy.
• Ensure team members are empowered to deliver outstanding service.
• Lead and motivate team to be “guest obsessed” and provide exemplary customer service.
• Forecast the staffing needs of the business. Develop and manage schedule for team members. Lead Technician Team staffing schedule.
• Develop team members through team building, praise, coaching, training, and discipline, according to company and department standards.
• Develop and execute programs to engage staff and improve performance with incentives and recognition.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.

High School diploma or GED required. Technical college degree preferred. Bachelor’s degree desired. At least one year of supervisory experience in a technical/themed environment. Experience in areas to include animation, automation, hydraulics, pneumatics, electrical/electronics, and networks; or equivalent combination of experience and education. Experience in a guest centric service industry is preferred. Highly self-motivated with previous maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides and facilities equipment.

Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. Proven ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work…