Field Supervisor

Salary Range: $ To $ Annually

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions. Today, we are one of the leading providers of supportive and affordable housing in New York City, and the originators of an integrated housing model which has become a best practice nationally: affordable housing where families live alongside people living with mental health concerns.

Our staff work daily to support thousands of New Yorkers through supportive and affordable housing, peer-driven residential crisis support programs, training, advocacy, supported education, mobile treatment and other healing-focused services.

The Facilities Department is responsible for the overall physical operation, maintenance, safety, cleanliness, and regulatory compliance of Community Access properties. The department ensures that buildings are maintained in a safe, clean, functional, and code-compliant condition while supporting resident satisfaction, asset preservation, and organizational performance goals.

Facilities Maintenance is responsible for building systems and repairs, work order management, preventive maintenance, apartment turnovers, building and grounds conditions, emergency response, and oversight of maintenance vendors and contracted porter services. The department is responsible for maintaining accurate and timely maintenance records and utilizing agency systems and technology to track work, inspections, building conditions, and performance.

The Field Supervisor is responsible for the operational leadership, supervision, quality assurance, and performance management of Community Access's maintenance workforce and assigned properties. The position provides direct supervision of field staff, ensures consistent maintenance and building standards across the portfolio, and oversees work order performance, apartment turnover readiness, preventive maintenance, building conditions and cleanliness, regulatory compliance, staff development, and emergency response coordination.

The Field Supervisor regularly monitors building and staff performance through site inspections, supervision, KPIs, and maintenance management systems. The position is responsible for ensuring accurate documentation and use of agency technology, identifying performance concerns and operational trends, and ensuring timely corrective action and follow-up.

The Field Supervisor serves as the primary operational bridge between site maintenance staff and the Chief Operating Officer and works collaboratively with Property Management, Supportive Services, and other departments to ensure Facilities issues are identified, communicated, tracked, and resolved. The position ensures maintenance operations support resident satisfaction, regulatory compliance, asset preservation, and organizational goals.

All Key Performance Indicators below are expected to be met fully.

• 95% of emergency work orders completed within required response times.
• 95% of routine work orders completed within established service standards.
• Less than 10% of work orders exceed target completion dates.
• Less than 5% repeat repair rate.

• 95% completion rate for all scheduled preventive maintenance activities.
• 100% completion of life-safety inspections and testing requirements.
• 100% completion of annual building systems inspections.

• 95% of apartment turnovers completed within established organizational standards.
• Less than 5% variance from projected turnover completion schedules.

• 95% of violations corrected and certified before agency or regulatory deadlines.
• 100% completion of required building inspections.
• 100% compliance with maintenance-related regulatory reporting requirements.

• Portfolio inspection scores averaging 90% or greater.
• Corrective actions completed within required time frames.

• 100% of assigned properties receive a documented supervisory site inspection each month.
• 100% of identified critical deficiencies have documented corrective action and follow-up.
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