Customer Service Engineer - Union - MR​/CT - NY Metro

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area
  -NY Metro
• Shift Requirements after onboarding/training for this role:work schedule) Monday - Friday 10:00 PM - 6:00 AM

• You will be servicing MRI (Magnetic Resonance Imaging) and CT (Computer Tomography).
• Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will help manage financial performance within your territory through inventory management, time management, and timely service call closure.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing, and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

• Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
• Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications
• 3+ years' experience of complex electro- mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements:
  
  Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Highly organized and able to plan.

The base pay range for this position is $64 - 74 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here:

• paid time off
• holiday pay
• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

The base pay range for this position is:

$0 - $0

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and…