Technical Service Representative

Technical Service Representative

Location: Field

At Touch Tunes, your work matters, the Technical Service Representative serves as a dedicated specialist entrusted with the critical responsibilities of training jukebox operators, proficiently troubleshooting issues encountered with jukeboxes in the field, and assuming a supportive role in executing specialized on-site installations.

• Deliver in-depth and comprehensive product training sessions to Touch Tunes Operators at their individual business establishments, incorporating both group training seminars and corporate events.
• Provide guidance and assistance to Operators throughout the location installation process, as per their specific directives.
• Conduct comprehensive diagnostic procedures to effectively resolve technical challenges pertaining to jukeboxes, audio systems, and network connectivity.
• Facilitate effective communication with the relevant departments within Touch Tunes, addressing any service-related, business-related, or product performance concerns that may potentially hinder our ability to engage with Operators and conduct business seamlessly.
• Collaborate closely and provide support to Growth Executives and Client Managers to drive the promotion and sale of Touch Tunes' product portfolio.

• Associate degree; or minimum 2 years’ professional experience operating and maintaining audio visual systems including speakers, amps, wiring, and networking connectivity.

• Maintaining a valid Driver's License and an acceptable Motor Vehicle Record are required.

• 3+ years of combined experience in Customer Service and Technical Field Service preferred.

• International travel is occasionally required. Position requires ability to maintain a valid passport and ability to travel internationally as needed.

• Frequent travel of up to 70% is a fundamental requirement of this position.
• Must be physically able to perform the following tasks without assistance: walking, standing, squatting, climbing, pushing, pulling, bending, and lifting up to 60 pounds.
• Proficient in the use of hand tools, power tools, electrical testing equipment, and other company-provided tools as needed.
• Must have the visual acuity, peripheral vision, and depth perception necessary to safely operate a company-provided automobile for extended periods of time.

At Touch Tunes, your work impacts our customers as part of interesting projects that transform the in‑venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.

• Hybrid Work Environment: Hybrid schedule with 50% work‑from‑home and in‑office time, with the ability to work anywhere in the world for up to 2 months per year.
• Financial Wellness: Annual performance bonus, long‑term company bonus, 401k matching, life insurance.
• Comprehensive Benefits: Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.
• Professional Development: Continuous hands‑on learning with access to e‑learning platform, tuition reimbursement, and peer mentorship.
• Accessibility: An inclusive workplace designed to accommodate people with disabilities.

is the world’s largest in‑venue interactive music and entertainment platform, and we’re all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That’s what we do, but we’re also so much more.

Today, our…