Field Service Technician

Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the changing industry. As the paperboard packaging industry's premier global supplier of productivity-enhancing process machinery and systems, we supply innovative designs, intelligent automation, and optimized workflow, coupled with highly responsive parts and service support. Our United States and Europe based engineering, manufacturing, sales and service operations provide a global support system covering the full product portfolio of Alliance, Serco, TEI, ASC, Pallmac, J&L and Tanabe machines.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Position Summary:

Provide professional project management, equipment installation, maintenance, troubleshooting, and customer support services for a complete range of our machines and products. Demonstrate excellent technical, customer service, and communication skills on the job. Train customer employees in fundamental operation and maintenance procedures for Alliance/Systec equipment. Searches for opportunities to improve company products, generate revenue, and provide value to the customer with the company’s ultimate good and reputation in mind.

• Travel Independently travel to customer sites to perform equipment service, installation work, and training - demonstrating a thorough understanding of the fundamentals of customer service. Able to effectively make all travel arrangements - working directly with the travel agents, airlines, rental car companies, etc. Travel is estimated around 75% of the time.
• Installation & Service Installs equipment and associated machinery as required by customer to interface with new or existing production line equipment. Service calls – which include troubleshooting, electrical/control work, conducting system audits, preventive maintenance, rebuilds, retrofits, and system training. Excellent customer service - representing the corporation in a professional manner that builds customer loyalty and creates future sales opportunities.
• Troubleshooting Wide variety equipment start-up and design problems during customer installations – as well as internal debug and acceptance testing. PLC and HMI programming logic independently and/or with Engineering on field related problems. Utilizing your internal resources.
• Project Management Serves as on-site supervisor/project manager for the installation and training of Alliance equipment. Establishes a professional rapport with customer at project location – be the single point of contact. Assists in the development of installation and training schedules.
• Documentation Completes all required documentation accurately and within established time periods following established company and department procedures. Provides reports - outlining process improvement (production, documentation, machine, etc.) Customer Acceptance Testing Performs machine acceptance at factory for machines ready for shipment - to include identifying defects and corrections necessary for acceptance and obtains signed acceptance certificate. Elevates issues to immediate supervisor when necessary.
• Training Achieve and maintain technical proficiency to a level capable of assisting in the training and skills…