Lead Maintenance Planner​/Command Center Coordinator

Location: New York

Description The ITOCC Lead Technician oversees 24/7 Integrated Technical Operations Command Center (ITOCC) operations supporting maintenance planning, emergency response coordination, Fire/Life Safety systems, and facility operations at JFK Airport - Terminal One.

This position serves as the operational lead for Command Center activities, including maintenance scheduling, technician dispatch coordination, backlog prioritization, operational communications, KPI reporting, emergency escalation, and Maximo CMMS support.

The ITOCC Lead Technician supervises five (5) ITOCC Technicians and coordinates Fire/Life Safety testing, inspection, and maintenance contractors to maintain continuous operational coverage, effective communication, and compliance with FDNY regulations, NYC Fire Code requirements, airport procedures, and life-safety standards.

Major

Duties and Responsibilities:

Leadership & Oversight Supervise and coordinate five (5) ITOCC Technicians across 24/7/365 operations.

Manage Command Center staffing schedules, shift coverage, and operational continuity.

Provide leadership, training, mentoring, and performance oversight to staff.

Serve as the primary escalation point for critical maintenance and emergency events.

Oversee and coordinate Fire/Life Safety testing, inspection, and maintenance contractors.

Maintenance Planning & Scheduling Plan and schedule preventive, corrective, and emergency maintenance using Maximo CMMS.Develop preventive maintenance schedules and coordinate planned maintenance activities.

Create detailed job plans describing maintenance requirements for all facility assets.

Prioritize work backlog based on asset criticality and operational impact.

Monitor work order status and ensure timely completion of maintenance activities.

Survey and collect asset data for building CMMS.Communication & Coordination Serve as liaison among management, technicians, contractors, airport personnel, tenants, and operational stakeholders.

Issue notifications regarding shutdowns, outages, emergency repairs, and operational impacts.

Provide after-hours escalation communications during major system failures or emergencies.

Coordinate contractor access, operational approvals, and shutdown requests.

Command Center Operations Lead real-time monitoring and coordination of maintenance and facility operations.

Serve as the primary point of contact for emergency maintenance requests and operational incidents.

Coordinate technician dispatch and emergency response activities.

Monitor Fire Alarm Systems and coordinate response in accordance with emergency procedures.

Maintain logs of incoming calls, work orders, alarms, incidents, dispatches, technician activities, and emergency events.

Support continuous operations during off hours, weekends, holidays, and emergencies

System & Compliance Management Generate KPI, backlog, staffing, and compliance reports.

Maintain accurate CMMS records, maintenance documentation, and operational logs.

Monitor staffing availability and inventory levels for planned maintenance work.

Ensure compliance with FDNY regulations, NYC Fire Code requirements, airport procedures, and company safety policies.

Maintain two (2) FDNY Certificates of Fitness and ensure all staff maintain: F-53 Emergency One-Way Voice Communication Systems and S-95 Supervision of Fire Alarm Systems.

Qualifications Required Skills &

Qualifications:

Knowledge of Fire Alarm/Protection, HVAC, electrical, plumbing, and building automation systems.

Experience with maintenance planning, dispatch, Command/Call Center operations, and CMMS.Proficiency with Maximo CMMS and Microsoft Office preferred.

Strong understanding of emergency response procedures and operational escalation protocols.

Strong leadership, communication,…