Live-in Superintendent

Mossanen Group is a privately owned real estate investment, development, and management company committed to maintaining high-quality residential communities throughout the Northeast. We take pride in operating properties that are clean, safe, and well-maintained while providing exceptional service to our residents.

We are seeking an experienced, hands-on Live-in Superintendent to oversee the daily operations and physical maintenance of a 150-unit apartment community in Newington, Connecticut. This is an excellent opportunity for someone who takes pride in their work, enjoys solving problems, and wants to make a meaningful impact on a property they can truly call their own.

Position Summary

The Live-in Superintendent is responsible for protecting and maintaining the property's physical assets while delivering an outstanding living experience for residents. This individual serves as the on-site leader for maintenance operations, preventative maintenance, vendor coordination, emergency response, and resident service.

Success in this role requires a high level of ownership, professionalism, technical expertise, and communication. We are looking for someone who proactively identifies issues before they become problems and treats the property as if it were their own.

Key Responsibilities:

Property Operations & Maintenance

• Maintain the overall appearance, cleanliness, and functionality of the property.
• Perform repairs involving plumbing, electrical, HVAC, appliances, carpentry, drywall, painting, doors, locks, and other building systems.
• Complete preventative maintenance programs to maximize equipment life and minimize unexpected failures.
• Conduct routine inspections of the building, grounds, mechanical rooms, and common areas to identify maintenance needs and safety concerns.
• Prepare vacant apartments for new residents, including turnover repairs and quality inspections.

Resident Service

• Respond promptly and professionally to maintenance requests.
• Communicate clearly with residents regarding repairs, scheduling, and follow-up.
• Deliver a high level of customer service while maintaining professionalism in all resident interactions.
• Help foster a clean, safe, and welcoming community.
• Coordinate and oversee outside contractors performing maintenance, repairs, inspections, and capital improvements.
• Verify work quality and ensure vendors comply with company standards and safety requirements.
• Assist management in obtaining proposals and identifying larger repair needs.

Safety & Compliance

• Respond to after-hours emergencies as required.
• Ensure the property remains compliant with applicable building codes, OSHA regulations, and company safety standards.
• Identify potential risks and take proactive steps to prevent safety hazards.
• Assist with emergency preparedness and response procedures.

Administrative Responsibilities

• Maintain accurate records of maintenance activities, inspections, inventory, and completed work orders.
• Monitor maintenance supplies and recommend purchases when necessary.
• Communicate regularly with the Property Manager regarding building conditions, ongoing projects, resident concerns, and capital needs.

What Success Looks Like

The successful candidate will consistently:

• Maintain a clean, safe, and professionally operated property.
• Complete maintenance requests promptly and with high-quality workmanship.
• Identify and resolve maintenance issues before they become larger problems.
• Build positive relationships with residents while maintaining professional boundaries.
• Coordinate vendors effectively and ensure quality workmanship.
• Demonstrate accountability, reliability, and sound judgment in daily decision-making.
• Take ownership of the property and continuously look for ways to improve operations.

Qualifications…