Remote Support Specialist -Ashland, VA

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities?

Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform remote Digital Inspections, and capture follow-up items/details in the Trane Connect platform. Duties include, but are not limited to, responding to on-demand call, monitoring critical building metrics, checking systems for operational integrity, and making small-scale adjustments to a building system program.

The Remote Support Specialist is part of the Digital Services Team and works in collaboration with all other team members as well as customers. Exceptional written and verbal communication skills are critical to the success of the RSS role.

Technical diploma in the field of building mechanics, refrigeration, or industrial automation, and a minimum of five years of experience in a similar position, or an equivalent combination of work and education. Strong communication skills. Mathematical aptitude. Reasoning ability.

The physical efforts described below represent the efforts required when performing tasks related to the position. Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks. The position holder must frequently stand and walk, use hands to feel and manipulate, speak, and listen. They may occasionally walk, reach, bend, kneel, squat, or crawl. They may also occasionally sit.

They regularly lift and move objects weighing up to 10 pounds, frequently lift objects weighing up to 40 pounds, and occasionally lift objects weighing over 40 pounds. This position requires the ability to see up close, far away, and around oneself, distinguish depth and colors, and focus.

The work environment characteristics described below represent those encountered by employees when performing tasks related to their position. Reasonable accommodations may be provided to individuals with disabilities who are unable to perform the primary tasks. This position requires working outdoors, in mechanical rooms, and potentially in extreme conditions and temperatures. During the course of duties, the employee is often exposed to moving mechanical parts, heavy equipment, precarious and elevated locations, wet conditions, airborne vapors and particles, vibrations, and risks of electrical shocks (high voltages).

They may occasionally be exposed to toxic or caustic chemicals. The noise level in the work environment is typically high.

Remote within Geography

Annual Base Salary Range or Hourly Base Pay Range: $28.64 - $44.31

Compensation Type:
Hourly

Band: 03 Stream:
Technician

Hourly Incentive Eligible:
No

Sales Commission Eligible:
No

Eligible for Referral Bonus:
Yes

Thrive at work and at home:
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives WE DARE TO CARE! Family building benefits include fertility coverage and adoption/surrogacy assistance. Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Yes

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

To request an…