Desk Community Service Officer

WE ARE HIRING! Join our team and become our new civilian part-time Desk Community Service Officer, a non-sworn civilian position responsible for staffing the Police Department's front desk, assisting the public, processing reports, and providing general administrative support to on-duty personnel.

Some info about the position...

• Greets the public at the front desk, provides general information, and assists with a wide variety of resident inquiries and requests.
• Accepts a variety of non-investigative reports, including traffic accidents and property-related incidents, and completes associated documentation accurately and on time.
• Operates the non-emergency switchboard, relays pertinent information to the dispatch center, and records requests for police service.
• Conducts prisoner checks at timed intervals and performs clerk-related functions for the Circuit Court of Cook County, including validating citations and issuing bonds.
• Processes payments for citations and administrative towing fees, handles found property, and supports other administrative functions as assigned.

Qualified candidates should...

• Meet the minimum age requirement of 17 years old, possess a valid Illinois Driver's License, and be able to pass a pre-employment criminal records check.
• Hold a high school diploma or equivalent; prior experience in customer service, civilian law enforcement, or a public sector role is preferred.
• Communicate clearly and professionally with the public, coworkers, and other agencies, and handle stressful or sensitive situations with tact, discretion, and integrity.
• Show proficiency in Microsoft Office Suite; familiarity with law enforcement records management systems such as LEADS or CAD is preferred.
• Be physically able to sit or stand for extended periods and lift and carry up to 25 pounds occasionally.
• Be available to work evenings, weekends, and holidays as department scheduling requires.

Pay, benefits, and more...

• $18.55 - $24.11 per hour, depending on qualifications.
• Shifts are 4-5 hours, averaging no less than 20 and no more than 76 hours per month, including evenings, weekends, and holidays based on department needs.
• Paid leave

It's possible here. The Village of Niles strives to create a community and workplace where everyone feels welcomed. We care deeply about our residents and businesses, and we work hard on their behalf to keep making Niles better. Apply Now by downloading an application from the Village's website and sending your application along with your resume in PDF format to  Applications will be accepted until June 19, 2026, at 5:00 p.m.

The Village of Niles is an Equal Opportunity Employer

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