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Real-Time Workforce Analyst & Scheduler
Job in
Niles, Cook County, Illinois, 60714, USA
Listed on 2026-07-31
Listing for:
Unifin Inc
Full Time
position Listed on 2026-07-31
Job specializations:
-
Business
Business Analyst, Business Administration
Job Description & How to Apply Below
UNIFIN INC is seeking a Workforce Support Analyst to optimize staffing, monitor real-time queues, report service levels, and help schedule teams using our Workforce Management tools.
The role emphasizes data analysis, cross-functional collaboration, and adherence to SLAs in a fast-paced BPO environment. Bachelor’s degree and 2+ years in WFM are preferred; weekend/holiday shifts may be required.
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