Continuous Improvement​/Operational Excellence Manager

MCC seeks a Continuous Improvement/Operational Excellence Manager to strengthen mission impact across its global relief, development, and peace building programs. This role leads organization-wide initiatives to streamline processes, enhance quality, and steward resources effectively in alignment with MCC's Christian Anabaptist values. Responsibilities include mapping and improving key workflows, developing and monitoring KPIs, and guiding data-informed decision-making. The manager will facilitate cross-cultural collaboration, coach staff in Lean and continuous improvement tools, and embed best practices that support MCC's long-term commitment to vulnerable communities worldwide.

Responsibilities

• Lead design and execution of continuous improvement and operational excellence initiatives across MCC programs and support functions.
• Map, analyze, and optimize key processes to improve efficiency, quality, and stewardship of resources.
• Develop and track KPIs, dashboards, and reports to measure impact and drive data-informed decisions.
• Facilitate cross-functional improvement projects with global and local teams, engaging diverse stakeholders.
• Train and coach staff in continuous improvement tools, methods, and change management practices.
• Align improvement projects with MCC's faith-driven mission, values, and strategic priorities.
• Standardize best practices and document processes, guidelines, and tools for ongoing use.
• Support risk reduction, compliance, and quality assurance in program delivery and operations.

Required Skills

• Lean Six Sigma
• Process mapping
• Root cause analysis
• KPI development
• Change management
• Project management
• Data analysis
• Continuous improvement tools (Kaizen, 5
• S)
• Stakeholder facilitation
• Nonprofit operations