CSR​/Teller - Niles Oakton

CSR / Teller
- Niles Oakton
- Full Time

Employer:

Fifth Third Bank

Location:

Niles, Illinois 60714

Employment Type:

Full Time

Base Salary Range: 43,680 - 67,700 USD annual

• Provide excellent customer service in all interactions, including referring customers to appropriate partners for consultative conversations.
• Deepen customer relationships by listening, asking questions, and guiding them to meet financial needs.
• Provide follow‑up to customer questions and find solutions to address issues.
• Be responsive and timely with correspondence, keeping lines of communication open and clear.
• Maintain confidentiality of all customer business and uphold the Bancorp Code of Business Conduct and Ethics.
• Perform daily office responsibilities, maintaining efficient office operation with the platform team.
• Maintain balancing records in line with policy, correct outages, and seek assistance as needed.
• Stay current on bank policies and financial center procedures and keep up to date on changes.
• Handle consumer and business customer problems professionally, directing complex issues to the Lead Customer Service Representative or leadership as required.
• Demonstrate sound judgment in decision making, abiding by established guidelines and procedures.
• Identify customer needs and refer customers to Bankers and business partners for consultative conversations.
• Build and maintain working knowledge of the Retail products and services offered.
• Utilize appropriate tools for all referrals and track them.
• Perform other duties as assigned.

• High school diploma or GED.
• Extensive cash handling experience.
• Experience working with the public and adherence to dress code guidelines.
• Comfortable and confident interaction with customers.
• Knowledge of retail policies and procedures necessary to perform essential duties.
• Ability to take initiative, demonstrate sound judgment in decision‑making and problem resolution.
• Commitment to the company’s core values, working as one bank, taking accountability, respecting and including others, and acting with integrity.
• Flexibility in scheduling.

• Normal office environment.
• Extensive viewing of computer screens.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.