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Service Center Lead & On-Duty Customer Expert
Job in
Niles, Cook County, Illinois, 60714, USA
Listed on 2026-07-31
Listing for:
Pep Boys
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Pep Boys in Niles, IL seeks a Customer Service Lead (CSL) to deliver exceptional customer experiences while serving as a trusted on-site leader in the service center. The CSL combines advanced Customer Service Advisor duties with key holder responsibilities, opening and closing the store as scheduled and guiding the team during shifts.
This role emphasizes leadership, operational accountability, and mentoring of Customer Service Advisors.
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