Collections Specialist

Collections Specialist
$62,000 to $73,000

Why Work Here:

• Small, close-knit team
• Very tenured employees
• Hybrid role: only 2 days in office
• Room for growth in department and within company
• Employee centered organization; prefer to grow employees internally

Responsibilities:

• Handling and follow up on delinquent customer accounts within the robust International portfolio for the purpose of collecting payments on overdue invoices.

• Primary collections focus on delinquent customer accounts located in the Middle East.

• Providing overall collections support for the International Region Leaders

• Providing overall collection support (REVIEW, ANALYSIS, RECONCILIATION) related to customer credit holds, credit checks and disputed items to ensure accurate customer receivable balances.

• Providing overall support within the Customer Financial Services Team r

Specific Duties
Primary duties and responsibilities of INTERNATIONAL Collection Specialist:

• Collection of delinquent International accounts with complex Bill To/Ship To relationships primarily focused within the Middle East

• Responsible for developing professional relationships both internal and external including direct collaboration with Region Leaders,

• Analyze payment trends to provide the appropriate customer credit limits

• Obtain a solid understanding of portfolio to effectively communicate outstanding disputes, challenges and open issues with direct managers, IRL’s and upper management.

• Responsible for the overall management of customer credit holds, credit limits, credit checks, disputed items and timely submissions of credit/debit adjustments, write-off adjustments and PO sensitive customers to ensure accurate customer receivable balances and resolution.

• Responsible for the coordination and completion of customer special handling requests. (i.e. custom invoices, payment plan agreements, customer portals…)

• Responsible for account reconciliations and account analysis to resolve customer disputes in a timely fashion.

• Adhere to the collection strategies within Oracle including maintaining accurate, factual commentary of customer collection history.

• Determine ways to improve DBO within the International portfolio.

• Understands and demonstrates Core Values.

• Collaborate with CSF Staff, Collection Supervisor, CFS Sr. Manager on ongoing enhancements to CFS collection processes and procedures as it relates to the International Portfolio.

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