Patient Scheduling Representative - Oncology - Days

Hourly Pay Range $20.69 - $30.00 – The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

• Position:
  Patient Scheduling Representative, Oncology
• Location:
  
  Niles, IL
• Per Diem | Hours are Scheduled Based on Department Needs (as needed)
• Hours:
  
  Monday - Friday 8:00AM-4:30PM

• Answers high volume of incoming calls promptly, courteously, and in a caring friendly manner, ensuring outstanding customer service at all times.
• Accurately, appropriately and efficiently schedules appointments for multiple offices.
• Follow specific department guidelines and protocols, ensuring service excellence at all times.
• Responsible for entering appropriate diagnoses and ICD-9 codes in compliance with Local Medical Review Policies.
• Gathers complete and accurate patient type, demographic and billing information.
• Pre-registers patients in a timely and efficient manner.
• Advises patient of any insurance authorization and referral requirements and ensures timely transfer of registration information to ensure financial clearance and appropriate reimbursement.
• Advises patients of the collections policy and explains payments, deposits and co-pays. Directs patient to the SCMG Biller when necessary.
• Assists and supports new employees to make them aware of department policies and procedures, while emphasizing excellent quality and customer service excellence.
• Maintains accurate physician data for new doctors on staff, insurance information and other updates in the computer system. Maintains paper files and binders up to date as a back-up for computer down time, so that referrals can be done manually.

• Patient Name and Demographic information
• Financial information
• Ability to View Patient's Record

• Education:
  
  High School graduate; prefer two or more years of health related college course work.
• Experience:
  
  One year experience in hospital admissions, hospital department scheduling, or in physician office scheduling, preferred
• Knowledge &
  
  Skills:
  
  Excellent interpersonal and customer service skills. Excellent phone voice – proper grammar, diction.
• Basic knowledge of medical terminology, anatomy & physiology and coding.
• Knowledge of clinical office or department general policies and practices.
• Keyboarding at 45wpm.
• Working knowledge of MS Office applications (Word, Excel, Power Point), intranet/internet, and web-based portal functionality.
• Knowledge of Medicare, Public Aid.
• Managed care payment and reimbursement requirements. Ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.
• Ability to concentrate and remain composed in a busy, distracting office environment in high-pressure situations.
• Ability to interact positively and effectively with multiple departments.
• Ability to use good judgment and utilize independent decision-making skills to effectively problem solve, resolve issues and facilitate department efficiency and productivity.
• Ability to prioritize and organize tasks and to maintain flexibility in response to constantly changing demands.

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)
• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians…