Salesforce Business Analyst

Immediate need for a talented Salesforce Business Analyst. This is a 03-04 months contract opportunity with long-term potential and is located in Niles, IL (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job
-02975

Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Support projects and initiatives to deploy new functionality and/or enhance existing functionality.
• Assists in the overall design of solutions as well as recommending best practice solutions based on business needs and latest proven business & technology trends.
• Drives the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives.
• Documents the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks.
• Map requirements to functionality within Salesforce and its adjacent ecosystem.
• Collaborate on integrations between Salesforce and SAP, Boomi, Client, and Okta environments ensuring alignment with enterprise architecture.
• Develop, maintain, and deliver end‐user training documentation as required.
• Coordinate with Platform Leads to complete impact assessments and cross‐functional alignment.
• Assists the technical team in configuring the solutions on the application as needed.
• Create test cases and test scripts in support of test plans, including integrations and identity‐related testing.
• Executes unit and end-to-end integration testing of planned user stories to be delivered.
• Coordinate user acceptance testing, reporting, and defect prioritization with business leads.
• Perform Change Management functions including documentation and administration of assigned release activity.
• Provides system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs.
• Performs knowledge transfer and training with team members and business stakeholders wherever appropriate.
• Maintain awareness of new Salesforce features and determine how they can enhance productivity.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards.
• Other duties as assigned.

Key Requirements and Technology Experience:

• Critical Thinking
• Customer Focus
• Communication
• Relationship Building
• Analytical Skills
• Decision Quality
• Drive for Results
• Integrity and Trust
• Priority Setting
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud.
• Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions.
• Experience working within Agile methodologies (Scrum or Kanban).
• Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Strong attention to detail.
• Exceptional ability to communicate, negotiate, and collaborate across cross-functional teams to build successful business relationships.
• Commitment to excellent customer service and a strong focus on quality.
• Ability to work independently.
• Admirable time management and work prioritization skills.
• Ability to work on problems of moderate scope…