Team Lead, Retail

Team Lead - WashU Car Wash

Location: Niles, IL
Position Type: Full-Time or Part-Time
Compensation: $16-$18 per hour plus performance incentives and commission (earning potential of $21+ per hour)

Are you someone who enjoys leading by example, motivating others, and creating an outstanding customer experience? WashU Car Wash is looking for dependable leaders who can keep operations running smoothly while helping their team succeed.

As a Team Lead, you'll serve as the go-to leader during your shift, balancing customer service, sales, operational excellence, and team development. This role is ideal for someone ready to grow their leadership skills in a fast-paced environment.

• Flexible scheduling with 24-40 hours available
• Hourly pay plus commission and performance bonuses
• Free unlimited car washes
• Paid leadership training
• Opportunities to advance into Assistant Manager and General Manager roles
• Supportive, team-focused culture

Every shift is different, but your focus will always be on creating a great experience for both customers and team members.

Responsibilities include:

• Leading daily shift operations and helping the team meet performance goals
• Setting the pace by modeling excellent customer service and professionalism
• Coaching team members on service, sales, and operational expectations
• Promoting Unlimited Wash Club memberships and premium services
• Assisting with customer questions and resolving concerns quickly and professionally
• Opening or closing the site when assigned
• Monitoring wash equipment and communicating maintenance needs
• Maintaining a clean, safe, and organized facility for customers and employees
• Tracking operational metrics such as sales, memberships, vehicle counts, and shift activities
• Supporting inventory management and daily operational tasks
  
  Creating a positive, energetic environment where teammates can succeed

• Naturally takes initiative and enjoys leading others
• Communicates clearly and motivates teammates
• Stays calm and organized during busy periods
• Provides exceptional customer service while balancing operational priorities
• Has previous leadership, retail, hospitality, restaurant, or customer service experience (preferred but not required)
• Is dependable, punctual, and willing to work weekends and holidays
• Can comfortably work outdoors and remain active throughout the shift
• Is able to stand, walk, bend, lift, and perform physical tasks as part of normal job duties

No previous car wash experience? That's okay. We'll provide the training, coaching, and support needed to help you become a successful leader.

WashU Car Wash is a growing express exterior car wash company dedicated to delivering speed, quality, and exceptional customer service. Through innovative technology, environmentally conscious practices, and a people-first culture, we've built a reputation for creating great experiences for both our customers and our employees.

If you're looking for more than just a job and want an opportunity to build leadership experience with a growing company, we'd love to hear from you.

This job description is intended to describe the general nature of the position. Duties and responsibilities may change based on business needs.