Service Representative Off-Site

Make a difference.

• Take an active role in selling company goods and services; fill customer merchandise requirements, including the counter, using knowledge of products sold; suggest selections that meet customer needs
• Coordinate the prompt handling of customer service requests including but not limited to order entry, pricing, expediting, billing, and order maintenance
• Perform all shipping, receiving, and inventory maintenance duties; evaluate inventory requirements/levels, and take steps to maintain correct balance of merchandise
• May perform delivery driver duties as needed; operate a light van or delivery vehicle to deliver customer orders; ensure that customer orders are delivered to meet customer expectations
• Update knowledge of products through self-study and attending product training classes
• Assist in orientation of new or less experienced representatives

• Minimum 1 year experience required; 2+ years experience preferred
• 4 year degree preferred
• Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds
• Ability to operate and maneuver warehouse equipment, including pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturer instructions and safety instructions
• Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions
• Ability to abide by safety instruction and use of personal protective equipment (PPE) or its equivalent
• Ability to meet driving requirements if assigned to operate a company-required vehicle and/or whenever circumstances require that material handlers at the applicable location have the ability to operate a company vehicle to cover emergencies, absences, or other business needs
• Knowledge of warehouse procedures and security regulations
• Knowledge of product lines and suppliers and the ability to evaluate products in terms of customer needs
• Customer service skills with enthusiasm and tact
• Communication, administrative, and computer skills
• Ability to work under general supervision and cooperatively with other branch personnel
• Ability to successfully complete all company training designed to comply with regulatory requirements

The expected rate of pay for this position is up to $21.50 per hour.

• Multiple plan options for medical, dental, vision, and prescription drug benefits
• Life insurance coverage for you and options for your family
• Flexible spending accounts
• Disability benefits at no cost to you
• Profit sharing plans
• 401(k) savings plan with company match
• Paid vacation and sick days
• Paid holidays throughout the year
• Paid wellness day
• Community time off
• Predictable work schedules (no weekends or nights for most roles)
• Employee recognition program
• Educational reimbursement and career development programs
• Other perks to support your well-being and career growth

Equal Opportunity Employer/Vet/Disabled.